Receptionist/Clerical Officer Radiology

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 24,000; Full time

Job summary

Join a leading NHS Trust as a Receptionist/Clerk in a dynamic healthcare environment. This role requires a friendly and flexible individual to provide excellent customer service and support to patients at Wythenshawe and Withington hospitals. You will be responsible for welcoming patients, accurately registering them on the HIVE system, and assisting with various administrative tasks. The Trust values diversity and offers opportunities for career development while fostering a culture of inclusion and belonging. If you're looking to make a difference in healthcare, this is the perfect opportunity for you!

Benefits

Enhanced pay for weekends and bank holidays

Career development opportunities

Inclusive work environment

Health and wellbeing support

Qualifications

• GCSE standard education or equivalent experience required.
• Experience in a receptionist role is preferred.

Responsibilities

• Meet and greet patients, registering them accurately on the HIVE system.
• Assist with general office duties as needed.

Skills

Customer Service Skills

Communication Skills

Computer Skills

Organizational Skills

Teamwork

Confidentiality

Health and Safety Knowledge

Advanced Keyboard Skills

Education

General Education to GCSE standard

Tools

HIVE Electronic Patient Record System

Various Software Packages

Job description

We have vacancies in the following sectors

Select below to see the jobs in that sector

Main area: Receptionist/Clerk

Grade: NHS AfC: Band 2

Contract: Permanent

Hours: Full time - 37.5 hours per week (Shift pattern includes weekends and evenings on a rotational basis)

Job ref: 349-CSS-6884882C*

Site: Wythenshawe Hospital and Withington Community Hospital

Town: Manchester

Salary: £23,615 per annum, pro rata

Salary period: Yearly

Closing: 01/01/2025 23:59

Job overview

We require a helpful, friendly, hardworking and flexible individual to join our Reception/Clerical Team in the Radiology Directorate, based across Wythenshawe Hospital and Withington Community Hospital.

Excellent customer service skills and communication are considered essential for this role along with good computer skills.

You will be required to work on both Wythenshawe and Withington sites on a rota basis along with participating with a number of others to work evenings and weekends.

Main duties of the job

The post holder will be required to meet and greet patients on arrival and register them on our HIVE system with a high level of accuracy. Additionally, the successful applicant would be rostered to assist with general office duties as necessary, thereby gaining some additional skills.

We are seeking a candidate with excellent interpersonal skills and a pleasant personality.

The successful candidate should be flexible and will be required to participate in a rota, so flexibility for weekend and evening work is a must.

Working weekends or bank holidays will be paid with enhancements and days off in lieu.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.6bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health and social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals and community services from across Manchester, Trafford and beyond, we champion collaborative working and transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient and staff experience, operational effectiveness and driving research and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre and Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description and Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

We’re looking forward to hearing from you!

Person specification

Qualifications and knowledge

• General Education to GCSE standard or equivalent experience
• Knowledge of a range of administrative duties
• Confidentiality
• Health and Safety
• Knowledge of a range of software packages

Experience

• Previous experience dealing with the public, ideally in a receptionist role
• Experience of working as part of a team
• Previous healthcare setting experience

Skills

• Good oral and written communication skills and ICT knowledge
• Ability to prioritise
• Good organisational skills
• Advanced keyboard skills