Receptionist - Children's Outpatient Department

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join the Children's Outpatient team at a leading NHS trust in Bath as a Receptionist. You will be responsible for greeting patients, managing appointments, and ensuring an efficient and friendly environment. Ideal candidates must have excellent communication and clerical skills, along with a commitment to patient care.

Benefits

Extensive staff benefits package

Access to wellbeing programs

Qualifications

• Experience in reception work and appointment scheduling.
• Experience in a busy work environment.
• Knowledge of healthcare-focused settings is a plus.

Responsibilities

• Be the first point of contact for patients and relatives.
• Answer telephone and email enquiries courteously.
• Maintain patient details and manage appointment scheduling.

Skills

Communication skills

Clerical skills

Teamwork

Education

GCSE qualification or equivalent experience

Tools

Cerner Millennium patient administration system

Job description

Job Overview

If you have excellent, proven clerical and communication skills, and a friendly, polite and helpful manner then there is an opportunity for you to join our Children's Outpatient team as a Receptionist. We are looking for people to join our team who have the ability to communicate effectively with patients, relatives and staff in our busy and rewarding department.

To be successful in this role you will have experience of working in a similar role. You will be flexible, adaptable and able to work well under pressure. You are a team-player and enjoy working as part of a team. You will work closely with our reception team and other colleagues within the department.

If you have the skills, experience and qualities to fill this post then we would love to hear from you. Training and support will be given to the successful candidate.

Main duties of the job

Role

In this role, you will make a difference first point of contact for our patients and relatives at reception. You will be the first friendly face they see and will greet them in a friendly and courteous manner. You will answer all telephone and e-mail enquiries, taking and relaying messages in a polite and helpful manner and taking action to resolve as appropriate. You will also:

• Maintain patient details / appointments efficiently on the patient administration system.
• Book and reschedule follow up outpatient appointments including virtual appointments and ensure all patients are advised of their appointments with reasonable notice or after negotiation with the patient
• Book interpreters when required
• Liaise with Nurses, Doctors, GP’s and other members of the department to provide a quality service for the patients
• Support with clerical duties as required; this will include, photocopying, scanning and uploading of referrals, sorting of post and note prepping
  
  

Working for our organisation

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please see the attached Job Description and Person Specification for more information about the role.

Person specification

Qualifications And Training

Essential criteria

• Qualification at GCSE level or equivalent experience
  
  

Knowledge and Experience

Essential criteria

• Experience in reception work and appointment scheduling
• Experience in working in a very busy environment
  
  

Desirable criteria

• Previous experience of working in the NHS or similar health care setting (patient/customer focused environment)
• Knowledge of the Cerner Millennium patient administration system
  
  

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.

Documents to download

• Job Description & Person Spec - Band 2 Receptionist (PDF, 222.5KB)
• Join the RUH (PDF, 1.1MB)
  
  

Further details / informal visits contact

Name Carley Goodwin Job title Specialty manager Email address [e-mail] Additional information

If you would like more information about this opportunity, please contact Carley Goodwin, Specialty Manager - [e-mail] or Moon Sao, Support Manager - [e-mail]