Receptionist - Casual

Radisson Hotel Group; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Up to 53% off hotel stays

Friends & Family 30% off

Exclusive discounts on breakfast, food

Spa and other hotel perks

Job summary

Radisson Hotel Group is seeking a Receptionist to join our Front Office Team in Birmingham. You will deliver exceptional guest service, manage check-ins/check-outs, and support the guest journey with a smile and professional demeanor.

You will be the face of the hotel, ensuring accurate information, warmth, and efficiency in every guest interaction while contributing to a positive, team-oriented work environment.

Qualifications

• Flexibility with shifts and a can-do attitude.
• Eye for detail in guest touchpoints and guest data.
• Creative problem-solving to handle guest requests.
• Passionate about delivering extraordinary guest service.
• Works well in a team to ensure guest satisfaction.
• Clear and confident verbal communication with guests.
• Enjoys a fun, engaging work environment.
• Experience in a similar receptionist/front desk role is beneficial, not essential.

Responsibilities

• Welcome guests and assist with check-in/check-out in a friendly, efficient manner.
• Provide exceptional guest service to create memorable experiences.
• Assist with front office operations and guest inquiries to ensure smooth service.

Skills

Flexibility

Attention to detail

Creative problem-solver

Passionate about service

Team player

Strong verbal communication

Enjoy having fun at work

Experience in a similar position is a+

Job description

Job Description

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers.

We are currently seeking a Receptionist to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As a Receptionist you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.

You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level.

You will exude patience, empathy and have the personality to host the show.

As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference - in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.