Receptionist - Bank

Hamberley Care Management Limited; King's Sutton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday (incl. BH)

Performance bonus tied to quality

Workplace pension

Training and career development

Employee Assistance Programme

Retail discounts

Free on-site parking

Refer a Friend bonus up to £750

Job summary

Hamberley Care Management Limited is seeking a Receptionist at Chawley Grove, Oxford-based luxury care home. You will manage the reception area, greet visitors, and coordinate with residents, district nurses and contractors to maintain a high standard of service.

The role requires a customer-focused approach, strong MS Office skills, and a collaborative yet independent work style within a compassionate care environment.

Qualifications

• Experience in customer service or receptionist/administrative role.
• Proficient with Microsoft Office.
• Caring, patient, and respectful demeanor.
• Excellent attention to detail and organisational skills.
• Able to work independently and as part of a team.
• Flexible team worker with problem solving and adaptability.

Responsibilities

• Greeting and directing visitors, family members, residents and contractors around the home.
• Be the first point of contact for visitors and third parties, handling queries or directing them appropriately.
• Answering incoming telephone calls and routing or documenting as needed.

Skills

Customer service

Reception experience

Team player

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

Be all you can be with Hamberley. At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Receptionist to help us achieve our goals. Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times. Joining us at Chawley Grove, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

Benefits and perks

• A competitive salary and benefits package
• 28 days holiday inclusive of Bank Holidays
• Quality-linked bonus scheme – A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care
• Workplace pension for your future security
• A true team culture – A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks – Access to a wide range of retail discounts and savings
• Free on-site parking
• Refer a Friend bonus – earn up to £750 per successful referral because great people know great people

What you’ll be doing

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

About you

• Possess demonstrative experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
• Proficient in use of Microsoft Office, particularly Word and Excel.
• A caring, patient, and respectful demeanor.
• Excellent attention to detail and organisational skills.
• Ability to work independently and as part of a team. To share our values and demonstrate them at all times.
• "Can-Do" flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.

About Chawley Grove

Chawley Grove is a luxurious care home in Oxford, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.