Receptionist

Hamberley Care Management Limited; Hailsham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Holiday leave

Performance bonus

Pension

Team culture

Training & development

EAP

Discounts

Free parking

Refer a Friend bonus

Job summary

Hamberley Care Management Limited is seeking a Receptionist for Abbots Wood Manor in Hailsham to welcome visitors and manage front-desk duties with a warm, professional manner. You will be the first point of contact for residents, families, and contractors, handling calls and directing inquiries while maintaining a high standard of presentation across the reception area and front-of-house operations.

Join a luxurious care home group committed to outstanding care, training, and career

Qualifications

• Demonstrable experience in Customer Service/Receptionist roles.
• Proficient with Microsoft Office (Word and Excel).
• Caring, patient and respectful demeanor.
• Excellent attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Aligned with our values and a flexible team player.

Responsibilities

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

Skills

Customer service

Receptionist experience

Professional communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Receptionist to help us achieve our goals.

Working as our receptionist

You will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times.

Joining us at Abbots Wood Manor

our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

We offer our colleagues

• A competitive salary and benefits package
• 28 days holiday inclusive of Bank Holidays (Pro Rota for Part Time)
• Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
• Workplace pension for your future security
• A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks - Access to a wide range of retail discounts and savings
• Free on-site parking
• Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing:

What you'll be doing:

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

About you:

• Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
• Proficient in use of Microsoft Office, particularly Word and Excel.
• A caring, patient, and respectful demeanor.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.

Could you be part of our team?

About Abbots Wood Manor

Abbots Wood Manor is a luxurious care home in Hailsham, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.

Be part of something special. Be part of Hamberley