Receptionist - Bank

Bupa UK; Esher; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Flexible working patterns

Fully paid induction

Free meal on every shift

DBS check and uniform provided

Gym discounts across the UK

Job summary

Bupa UK is seeking a Receptionist for Arbrook House Care Home in Esher. This bank role offers zero-hour contracts with shift-based pay in a caring, resident-focused environment.

You will welcome visitors, handle enquiries, advise residents and families, conduct home show-arounds, and support the Home Manager with clerical tasks. A warm, organised approach and excellent communication are essential.

Qualifications

• Experience as a receptionist with strong customer service.
• Friendly, approachable and well-organised.
• Able to build strong relationships with residents, families and staff.

Responsibilities

• Acting as the first point of contact for all visitors to the home
• Taking responsibility for managing new enquiries
• Providing advice and support face to face and over the phone
• Conducting show-arounds within the care home
• Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing
• Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed

Skills

Customer service

Friendly manner

Organised

Relationship building

Job description

Job Description

Receptionist - Bank

Arbrook House Care Home, 36 Copsem Lane, Esher, Surrey KT10 9HE

CQC rating: Outstanding

Carehome.co.uk rating: 9.8 / 10

£13.10 - £14.10 per hour depending on experience

Bank Contract - Zero hour contract

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You’ll Help Us Make Health Happen By

• Acting as the first point of contact for all visitors to the home
• Taking responsibility for managing new enquiries
• Providing advice and support both face to face and over the phone
• Conducting show-arounds within the care home
• Supporting the Home Manager and Administrator with clerical duties such as maintaining paper work and filing
• Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed

Key Skills / Qualifications Needed For This Role

You’ve worked as a Receptionist before with experience in providing excellent customer service, you'll have a friendly manner both face to face and over the phone. You’re approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people’s lives.

Benefits

• Flexible working patterns to fit around you
• Comprehensive induction (fully paid)
• Free meal on every shift
• DBS Check and Uniform provided and paid for by Bupa
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier and happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

• Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.

Time Type

Full time

Job Area

Care Home - Facilities & Home Support

Locations

Arbrook House