Receptionist - Bank

Bupa; Esher; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Flexible working patterns

Fully paid induction

Free meal on every shift

DBS check and uniform provided

Gym discounts across the UK

Job summary

Bupa is seeking a Receptionist for Arbrook House Care Home, Esher, Surrey. The role involves welcoming visitors, handling enquiries, and providing friendly support both in person and by phone.

You will show visitors around the home and assist with clerical tasks under the guidance of the Home Manager. The successful candidate will be organised, personable and able to build relationships with residents and families while managing a varied workload in a busy care home environment.

Qualifications

• You’ve worked as a Receptionist before with experience in providing excellent customer service.
• You’ll have a friendly manner both face to face and over the phone.
• You’re approachable and organised and can build strong relationships with residents, families and internal teams.

Responsibilities

• Acting as the first point of contact for all visitors to the home.
• Taking responsibility for managing new enquiries.
• Providing advice and support both face to face and over the phone.
• Conducting show-arounds within the care home.
• Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing.

Skills

Customer service

Communication

Organised

Relationship building

Job description

Job Description: Receptionist - Bank Arbrook House Care Home, 36 Copsem Lane, Esher, Surrey KT10 9HE CQC rating: Outstanding Carehome.co.uk rating: 9.8 / 10 £13.10 - £14.10 per hour depending on experience Bank Contract - Zero hour contract

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You’ll help us make health happen by:

• Acting as the first point of contact for all visitors to the home
• Taking responsibility for managing new enquiries
• Providing advice and support both face to face and over the phone
• Conducting show-arounds within the care home
• Supporting the Home Manager and Administrator with clerical duties such as maintaining paper work and filing
• Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed

Key Skills / Qualifications needed for this role:

You’ve worked as a Receptionist before with experience in providing excellent customer service, you'll have a friendly manner both face to face and over the phone. You’re approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people’s lives.

Benefits

• Flexible working patterns to fit around you
• Comprehensive induction (fully paid)
• Free meal on every shift
• DBS Check and Uniform provided and paid for by Bupa
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.

That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

** Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.

Time Type: Full time Job Area: Care Home - Facilities & Home Support Locations: Arbrook House

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you.

Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.