Reception Secretary

Queen Mary's Grammar School; West Midlands; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on everyday purchases (Eden)

UK Health Care health plan

Cycle to work scheme

Blue Light Card

Descripción de la vacante

Queen Mary’s Grammar School in Walsall is seeking a proactive Reception Secretary to join a supportive team. The role involves managing front-desk reception, answering calls, and delivering high-standard administrative and secretarial support to ensure the smooth running of all academy activities.

The successful candidate will be the first point of contact for visitors, with a focus on excellent customer service to pupils, parents and staff, while handling a busy reception and diverse

Formación

• Experience in secretarial and administrative support.
• Front desk/reception experience preferred.
• Strong customer service and communication skills.

Responsabilidades

• Receiving visitors to the school and handling calls.
• Providing professional customer service to pupils, parents, staff and visitors.
• Carrying out general administrative and office duties for the School.

Conocimientos

Customer service

Data entry

SIMS

Telephone etiquette

Herramientas

Microsoft Office

Descripción del empleo

Job Title: Reception Secretary

Location: Walsall

Queen Mary’s Grammar School was founded in 1554 by Mary Tudor. We have been shaped by our past and are proud of our traditions, but we are also confident of an exciting future as we help to shape the new educational landscape with our partners in the Mercian Trust. Queen Mary’s is an academically selective school, but wellbeing and pastoral care is at the heart of what we do. The School has gained national attention for our focus on mental health (through the ‘Change Your Mind’ Programme) and the School community is a huge strength, summed up in our motto: ‘Quas dederis solas semper habebis opes’; It is what you give that you will keep as eternal riches.

Our House system celebrates the four pillars of school life at Queen Mary’s: an academic focus, an international ethos, an enterprising spirit and a sense of community. We enjoy our social, cultural and ethnic diversity and live by our core values:

• Courage - facing new challenges with determination & resilience
• Respect - for yourself & tolerance of others
• Equality - opportunities for all, whilst recognising & celebrating diversity
• Discipline - developing personal responsibility
• Integrity - to be honest, sincere, reliable & selfless
• Teamwork - stronger together

Outside the classroom, we offer a range of life-enriching opportunities: time at our Field Centre in Wales; membership of our thriving Combined Cadet Force; individual and team sports; foreign expeditions and travel; participation in music, debating and public speaking and many other activities. We believe that achievement and enjoyment go hand in hand.

The school is part of the IOE’s Mandarin Excellence Programme and has been named as one of the top 100 secondary schools for cricket in the UK by the Cricketer magazine. The Horizon near-space programme has set new standards of what is possible for school-age students to achieve and we offer a multitude of other clubs, societies and opportunities.

We equip our pupils to meet the challenges of a rapidly changing world. Most choose to go on to higher education, but we prepare them through our wider curriculum for a range of pathways. Through partnership between School, pupil and parents, we aim to produce well-rounded and employable young people. It is our mission to attain excellence in all that we do.

Find more information here: Queen Mary's Grammar School - Home

Are you ready to embark on a rewarding journey within an educational community that values increasing opportunities, improving outcomes for our students.

We are looking to appoint an enthusiastic, dynamic and dedicated Reception Secretary to join our collaborative and supportive team. The ideal candidate will be required to provide a high standard of secretarial and administrative support to assist in the smooth running of all academy activities. As you will be the first point of contact to all visitors entering Queen Mary's, it is important that you provide a high standard of service and represent the School in a welcoming and professional manner.

The successful applicant will be responsible for:

• Receiving visitors to the school and managing telephone calls
• Providing excellent professional customer service to pupils, parents, staff and visitors
• Dealing with a wide range of general administrative and office duties for the School

Reporting to: Data & Administration Manager

Personal Qualities and Professional Relationships:

• To have a positive and motivated approach to work;
• To have an excellent customer service approach
• To be able to work in a supportive and patient manner with all pupils and students;
• To be flexible and approachable;
• To be resilient and calm under pressure;
• To have excellent administration and time management skills;
• To proactively engage with pupils and students and have presence in order to maintain excellent standards of behaviour;
• To be able to establish and develop good relationships with all involved in the School community, working well within different teams;
• To demonstrate a flexible approach to work and changing priorities;

Skills:

• To be competent in the use of ICT, specifically SIMS and data entry;
• To have excellent communication skills, both oral and written;
• To have experience of communicating with people at all levels across an organisation.

Operational experience:

• To have experience of working with and supporting young people;
• To have experience of working in a busy Reception;
• To have experience of using management information systems and/or online systems.

Other:

• To have an understanding and willingness to be involved in School enrichment activities;
• To have an understanding of the School environment and priorities for learning

While we embrace the use of AI tools to assist in working efficiently and making effective use of time, we ask that you do not use AI assistants during the application process. Applications will be screened for AI generated content.

Why The Mercian Trust?

As one Trust we share a common purpose. We call it our social mobility and social justice mission to change our communities through the very best equitable education. When we get this right, it enables our children and young people to fulfil their potential, thrive in the world of work, and make a positive contribution to the local, national and international community.

Put simply, our common purpose is to increase opportunities and improve outcomes for our students. We are particularly committed to students who are under-served and under-resourced. We prioritise those who have special educational needs and disabilities, or who are more likely to face discrimination for whatever reason.

It is this common purpose that fuels everything we do. We deliver impactful, sustainable and ethical continuous school improvement in our schools to ensure the children and young people in the communities we serve learn in the very best and most inclusive schools.

We are deeply rooted in the communities we serve (which are the education investment areas of the West Midlands). We adopt a pioneering spirit and look to lead the sector with innovative solutions to the problems our students and families face.

Benefits:

Financial, Health and Lifestyle

• discounts on everyday purchases (Eden Red)
• a comprehensive free of charge health plan (UK Health Care)
• a cycle to work scheme via Halfords
• access to the Blue Light Card

For further benefits including education sector leading CPD: The Mercian Trust - What we can offer you

The Mercian Trust is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

The Mercian Trust is also committed to promoting equality, challenging discrimination and developing community cohesion.

We welcome applications from all sections of the community.