Emergency Department Tracker

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

Manchester University NHS Foundation Trust is seeking a patient experience tracker in the Emergency Department at Wythenshawe Hospital. The role supports clinicians to improve patient flow and care quality.

You will work with ED and UTC teams to monitor patient progression, liaise on capacity changes, and contribute to a culture focused on patient experience and safety. Training and development pathways are available within the Trust.

Responsibilities

• Tracking patients from entry in ED to discharge or onward referral.
• Liaising with Medical, Nursing and Managerial colleagues to monitor capacity and patient flow.

Job description

Are you interested at being at the forefront of our patient safety and patient experience journey?

We have an exciting opportunity to join the Emergency Department Team at Wythenshawe Hospital as a patient experience tracker. An exciting opportunity has arisen for a dynamic individual to join the Emergency Department team at Wythenshawe Hospital.

The ideal candidate will be highly motivated, a good team player, organised, flexible and can maintain attention to detail. Enjoy working in a fast-paced environment, be adaptable and willing to take on various tasks and duties. As the ED department is open 24 hours this role gives you the opportunity to work a variable shift load.

You will also play an active role in the wider multidisciplinary teams that work across WTWA by liaising with different teams to ensure patients progress along their pathway safely and efficiently.

The overall aim of this post is to offer the highest level of care to our patients by supporting the clinicians providing the front-line care to improve the patient experience and flow throughout the department.

Tracking patients from when they enter the department to when they leave by onwards referral for further specialist treatment or discharged back to the care of their GP in a timely manner.

You will work closely with Medical, Nursing and Managerial colleagues based in the ED and UTC department providing awareness to changes in pressure, capacity, and patient flow.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you're part of something bigger from day one.