Receptionist Administrator - Emergency Department

Dorset Clinical Commissioning Group; Poole; On-site; GBP 19,000 - 23,000; Full time

Job summary

Dorset Clinical Commissioning Group is seeking a proficient administrative assistant to support clerical and receptionist duties within NHS settings. The role emphasizes accurate data entry, patient queries, and maintaining confidentiality across IT systems.

The successful candidate will have good general education, a Level 3 qualification in Customer Service or equivalent, and experience with Microsoft Office. You will work with clinicians and managers, providing professional service.

Qualifications

• Good level of general education.
• Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base.
• Experience of clerical duties in office / administration environment.
• Experience in the use of IT / computer skills.
• Experience of working in the NHS or on a reception desk.
• Ability to respond to a range of people in a courteous and professional manner.
• To understand and be able to maintain confidentiality.
• Ability to answer patients queries or know where to refer them
• Competent in using Microsoft Office Software
• Excellent communications in person, via telephone and written
• Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
• Good keyboard skills requiring high percentage of accuracy.
• Previous experience in communicating with senior clinical / managerial colleagues and patients
• Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle

Skills

Communication skills

Keyboard skills

Attention to detail

Confidentiality

Microsoft Office proficiency

Interpersonal communication

Education

Vocational Level 3 qualification in Customer Service / Management of Administration

Tools

Microsoft Office

Job description

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person specification

Qualifications

• Good level of general education
• Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base

Experience

• Experience of clerical duties in office / administration environment
• Experience in the use of IT / computer skills
• Experience of working in the NHS or on a reception desk

Knowledge

• Ability to respond to a range of people in a courteous and professional manner
• To understand and be able to maintain confidentiality
• Ability to answer patients queries or know where to refer them
• Competent in using Microsoft Office Software
• Excellent communications in person, via telephone and written
• Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
• Good keyboard skills requiring high percentage of accuracy.
• Previous experience in communicating with senior clinical / managerial colleagues and patients
• Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle

Personal Attributes

• Interest in working in the healthcare sector/NHS environment
• Methodical approach to organising work, ability to prioritise
• Ability to work and remain calm under pressure
• Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other

Language requirement

• Able to speak English as necessary to undertake the role