(*) Receptionist/Administrator - Emergency Department

Mid and South Essex NHS Foundation Trust; Chelmsford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Broomfield Hospital's Emergency Department is seeking friendly Receptionists/Administrators to join the front desk, handling patient check-in using the Lorenzo system, managing incoming calls, and recording messages with accuracy.

You will support clinical teams, monitor waiting areas, and communicate calmly with patients and relatives during challenging situations while maintaining a professional presence.

Qualifications

• GCSEs including English language or equivalent.
• Customer Care Training required.
• Experience in a health care or similar customer care environment.
• Computer literate with ability to learn the Lorenzo system.

Skills

Effective communicator

Education

Minimum 3 GCSEs including English language

Customer Care Training

Tools

Lorenzo IT system

Job description

Mid and South Essex NHS Foundation Trust

(**) Receptionist/Administrator - Emergency Department

The closing date is 03 November 2026

Step into the heart of patient care with an exciting opportunity at Broomfield Hospital's Emergency Department. We are seeking dedicated Receptionists/Administrators to join our front desk team, where no two days are the same. This is your chance to thrive in a fast-paced, dynamic environment, acting as the welcoming face of the department and often the very first point of contact for patients and their families during critical moments.

In this varied role, you will be responsible for booking in patients and ambulances using the Lorenzo system, managing incoming calls, accurately recording messages, and maintaining essential patient records. Your professionalism, attention to detail, and ability to stay calm under pressure will be key in supporting both clinical teams and those seeking urgent care. We are looking for individuals who are enthusiastic, compassionate, and highly organised, with strong communication skills and confidence using computer systems. You will play a vital role in creating a reassuring and efficient experience for patients, relatives, and colleagues alike.

With flexible working patterns supporting a 24/7 service, this role offers a range of shifts including early, late, and night duties, as well as weekends and bank holidays. There will be an expectation that you will need to work some night shifts. If you are ready to make a real difference at the front-line of healthcare, we would love to hear from you.

Main duties of the job

Play a vital role at the centre of patient care by joining the Emergency Department team at Broomfield Hospital as an Administrator. In this fast-paced and rewarding environment, you will provide a comprehensive, flexible, and efficient administrative service, supporting the department through a rotational shift pattern that keeps our service running around the clock.

Your role will be essential in ensuring every patient's journey begins smoothly and safely. You will create and manage patient attendance records, making sure all information is entered accurately and in a timely manner. With a keen eye and a proactive approach, you will help monitor patients in the waiting area, identifying those who may require urgent attention and quickly alerting nursing staff when necessary.

Working confidently both independently and as part of a wider team, you will follow established departmental protocols while using your initiative to respond to the changing demands of the department. Strong communication skills are key, as you will be interacting with patients and their relatives at all times, including during periods of distress, offering reassurance and maintaining a calm, professional presence.

If you are organised, adaptable, and compassionate, and thrive in a busy healthcare setting where your contribution truly matters, this is an opportunity to make a real difference every day.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description. Please be aware that we reserve the right to close the vacancy early should a high number of applications be received. Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person Specification

Qualifications

• Minimum 3 GSCE's or equivalent including English language
• Customer Care Training

Knowledge & Experience

• Able to demonstrate experience in a health care or similar customer care environment
• Computer literate and ability to acquire an advanced working knowledge of the specialist departmental IT system
• Knowledge and experience using computerised Patient Administration System (Lorenzo)

Skills

• Effective communicator (both written and verbal)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£25,760 a yearPer Annum (Pro rata For Part Time)