(**) Clerical Officer - Emergency Department

VerseOne Group; Basildon; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a Clerical Officer for the Emergency Department in Basildon. The role is Band 2 with full-time and part-time contracts, working across a busy ED with a strong focus on accurate data entry and patient flow.

You will be the first point of contact for visitors, providing support to the ED team, handling sensitive information, and ensuring data protection compliance while delivering excellent customer service.

Qualifications

• Good standard of literacy demonstrated in the application form.
• NVQ in Healthcare or equivalent qualification.
• Experience in a busy environment and customer-facing roles.
• Administration experience in healthcare settings.

Responsibilities

• Book in all patients on arrival to ensure prompt handovers.
• Maintain clean reception and waiting areas; escalate issues.
• Answer calls, take messages and direct to NIC/PFC as needed.
• Ensure accurate patient notes and timely ambulance handovers.

Skills

Good literacy

Excellent communication

Interpersonal skills

Organisational skills

Education

NVQ in Healthcare

Job description

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

(**) Clerical Officer - Emergency Department

Band 2

Main area Emergency Department Clerical Officer Grade Band 2 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week Job ref 390-NR-DoM-BA-9753

Site Basildon Town Basildon Salary £25,272 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 03/11/2026 23:59

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Do you want to put your clerical skills to good use in a role where you can really make 'the' difference to our patients and staff, come join our supportive team

Our Emergency Department are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as an integral part of the Emergency Department team.

You will act as first point of contact for visitors and service users, assisting in the smooth running of the Emergency Department and patient pathways, taking responsibility for timely, accurate and efficient entry of key data into a patient database and working with minimum supervision.

You must have experience in an administration role and be computer literate with proven experience of applying sophisticated IT systems, have effective customer service skills, be able to demonstrate the ability to work as part of a team whilst also being able use own initiative and having an understanding of data protection is also essential.

All applicants must be able to participate in a full shift pattern including; long days, earlies, twilights, lates, nights, weekends and bank holidays.

Please note role may close early due to applications

No VISA sponsorship available for this role

*Previous applicants need not apply*

Main duties of the job

Your role will involve booking in all patients upon arrival in a timely and correct manner to ensure prompt handovers of patients, to ensure the reception and waiting areas remain tidy and clean escalating any issues to domestic services, nurse in charge or matron as appropriate, to attend and participate in Department/Directorate meetings and scan patient notes ensuring timely co-ordination of transfers and discharges.

You will ensure that patient notes are available and accessible, that patient related forms are stocked appropriately at all times, that ambulance handovers are accurately recorded (Including updating the department’s inbound screen) in a timely manner and support the Senior Patient Flow Coordinator (SPFC) in the validation of ambulance delays and fines.

You will greet and welcome persons entering the department, checking identification of staff requiring access to patient information, monitor the Ambulance Inbound screen and Identify risks to Nurse in Charge (NIC), answer the telephone correctly by adhering to the Trusts telephone protocol, understand and give messages received to the appropriate person i.e. Nurse in Charge (NIC) and Patient Flow Co-ordinator (PFC), maintain good communication and relationships with members of staff and all visitors to the department an liaise with wards and departments as required to maintain accurate and up-to-date patient records.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Person specification

Qualifications

• Good standard of literacy, demonstrated throughout application form
• NVQ in Healthcare

Experience

• Experience within a busy environment
• Experience within a customer facing environment
• Administration Experience
• Experience within an Emergency department

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Kelly Underdown Job title A&E & Actue operations manager Email address [e-mail] Telephone number 01268524900 Additional information

If you require to be shown around the department before applying please email [e-mail] to arrange an appointment.