Receptionist / Administrator

Arden Bridge Services; Redditch; On-site; GBP 17,000 - 20,000; Part time

Benefits offered by this job

Full training

Friendly work environment

Discounted car services

Varied role with autonomy

Opportunity to develop skills

Job summary

Arden Bridge Services is seeking a friendly and organised Receptionist/Administrator to join our busy Worcestershire garage. You will be the first point of contact, handling enquiries, bookings, and day-to-day admin to keep the workshop running smoothly.

Hours are 27.5 per week (Mon-Fri, 8:30-14:00 or 9:00-14:30); salary £18,562.50 per annum pro rata with a full-time equivalent of £27,000. We offer full training, a supportive team, and benefits including 28 days leave and auto-enrolment pension.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational skills with ability to prioritise.
• Good IT skills and experience using office systems.
• Ability to work independently and in a team.
• Full UK driving licence.

Responsibilities

• Greet customers and provide a professional and welcoming first impression.
• Answer calls, take messages, and direct enquiries appropriately.
• Produce quotations and invoices and manage customer paperwork.
• Maintain appointment diary and assist with bookings and drop-offs.
• Order vehicle parts and support general office administration.

Skills

Customer service

Communication skills

Organisational skills

IT skills

Driving licence

Job description

Location: Gorcott Hill, Alcester Road, Redditch, Worcestershire, B98 9EP

Hours: 27.5 hours per week, Monday to Friday, either 8.30am to 2pm or 9.00am to 2.30pm

Salary: £18,562.50 per annum (pro rata based on 27.5 hours), with a full-time equivalent of £27,000 based on 40 hours

Annual leave: 28 days per annum (full-time equivalent), including your entitlement to public / bank holidays

Pension: We operate an auto enrolment pension scheme at statutory rate, where applicable

About Us

Arden Bridge Services is an independent garage established in 2005, providing servicing, repairs and maintenance for all makes and models of vehicles.

We pride ourselves on delivering the technical expertise and professional standards you would expect from a main dealer with the friendly, personal service of an independent garage. Thanks to our reputation for quality workmanship and excellent customer care, much of our business comes from repeat customers and word of mouth recommendations.

As our business continues to grow, we are looking for an organised, friendly, and professional Receptionist / Administrator to join our team and support the day-to-day running of our busy garage.

The Role

This is a varied role combining reception, customer service, and administration duties. You will be the first point of contact for customers, helping to ensure the smooth operation of the office and supporting the wider team with administrative tasks.

While experience within a garage or automotive environment would be advantageous, it is not essential, as full training will be provided to the right candidate.

Key Responsibilities

Reception & Customer Service

• Greet customers and provide a professional and welcoming first impression
• Answer incoming calls, take messages, and direct enquiries appropriately
• Manage and respond to customer emails promptly and professionally
• Take messages and ensure enquiries are passed to the relevant team member
• Assist customers with appointments, bookings, and general enquiries
• Assist with customer vehicle collections and drop-offs where required

Administration Duties

• Create and maintain accurate records and documentation for workshop bookings
• Produce customer quotations, estimates and any other customer paperwork
• Generate invoices and process customer payments
• Maintain and update the appointment diary, ensuring appointments are scheduled efficiently
• Order vehicle parts and source the most cost-effective suppliers while maintaining quality and availability
• Monitor and set up WhatsApp groups to assist with communication and workflow management

General Office & Operational Support

• Carry out day-to-day administrative duties to support the smooth running of the business
• Maintain the reception and customer waiting area, ensuring it remains clean, professional, and fully stocked
• Assist with holiday records and other routine office administration
• Support the workshop team with administrative and operational tasks as required

Person Specification

Essential

• Excellent customer service and communication skills
• Strong organisational skills with the ability to prioritise workload effectively
• Good IT skills and experience using office systems
• Ability to work independently and as part of a team
• Ability to prioritise workload and manage multiple tasks
• A positive, professional, and reliable approach to work
• Full UK driving licence

Desirable

• Experience in a receptionist, administrator, customer service, or office support role
• Experience working within a garage, automotive, or motor trade environment
• Familiarity with booking systems, invoicing, or office administration processes

What We Offer

• Full training and ongoing support
• Friendly and supportive working environment
• Discounted car services for close family
• Varied and interesting role with responsibility, autonomy, and opportunities to develop new skills
• The chance to become a valued and integral member of a growing local business