Receptionist/Administrator

Operose Health Ltd; Reading; On-site; GBP 15,000 - 25,000; Part time

Benefits offered by this job

27 days annual leave

Learning management system access

Car benefit scheme

Cycle to work scheme

Travel season ticket loans

Employee wellbeing services

Job summary

Operose Health Ltd. is seeking a friendly Receptionist/Administrator for The Potteries Surgery to welcome patients and support front-desk workflows.

You will handle appointments, maintain confidentiality, use MS Office, and liaise with the primary care team to ensure smooth patient access and accurate records. Part-time, 15 hours weekly, with pro rata benefits.

Qualifications

• Reception or customer care experience is essential.
• Basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidentiality and data security.
• Previous experience in the NHS is welcome but not essential.

Responsibilities

• Responding to patient queries and liaising with the wider primary care team, managing appointment requests, signposting patients to services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Skills

Reception

Customer care

Communication

Microsoft Word

Microsoft Excel

Email

Data security

Job description

Job title:Receptionist/Administrator

Location:The Potteries Surgery

Salary:Up to £24,960.00 depending on experience

Hours:15 hours a week

Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate: What we look for in new colleagues:

Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential.

Package Description:

• How well support you: 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.