Receptionist Administrator

Eglwysbach Medical Practice; Pontypridd; On-site; GBP 20,000 - 23,000; Full time

Job summary

Eglwysbach Medical Practice in Pontypridd is seeking a receptionist to be the welcoming face of the busy town centre surgery. You will handle front-desk duties, manage bookings, process prescriptions, and support patient records to ensure smooth healthcare journeys.

The role emphasizes empathy, teamwork across branches, and high standards of administrative accuracy, with the NHS pension, leave allowance, and training opportunities contributing to a supportive, friendly workplace.

Qualifications

• Previous experience in a similar role is helpful but not essential; training will be provided.
• Strong communication and organisational skills with a compassionate approach.
• Ability to work shifts (8:00 AM–4:00 PM and 10:30 AM–6:30 PM).

Responsibilities

• Provide exceptional service to patients at the reception desk, updating computer systems on arrival and handling routine queries including prescription requests.
• Process appointments, manage repeat prescriptions and provide general administrative support.
• Accurately update and maintain patient records.
• Collaborate with colleagues across main and branch surgeries to deliver high-quality service.
• Handle queries with empathy and professionalism.

Skills

Strong communication

Organisational skills

Customer service

Education

GCSE English & Maths

NVQ level 2/3

Job description

This is an exciting opportunity to be part of a dynamic team at our busy town centre practice. You'll be the welcoming face of our surgery, providing essential support to patients and ensuring their healthcare journey is as smooth as possible.

Heres why youll love working with us:

• Work-Life Balance: Monday to Friday shifts with no weekend work.
• Excellent Benefits Package: Including NHS pension, generous annual leave allowance, free flu jabs, uniform, and sick pay.
• Career Development: were a training practice, committed to education and supporting your professional growth.
• Friendly Environment: Be part of a collaborative and compassionate team.

Main duties of the job

What Youll Be Doing

• Be the first point of contact for patients both in person and over the phone.
• Manage appointments, process repeat prescriptions and provide general administrative support.
• Accurately update and maintain patient records.
• Collaborate with colleagues across our main and branch surgeries to deliver high-quality service.
• Handle queries and navigate care for patients with empathy and professionalism.

About us

About Us

Were a well-established GP practice with 7 partners and 7salaried GPs, serving patients in Pontypridd and at our branches in Tonteg andYnysybwl. Supported by a skilled team of nurses, pharmacists, andadministrative staff, we pride ourselves on delivering exceptional care whilemaintaining a healthy work-life balance for our team.

Job responsibilities

DUTIES AND RESPONSIBILITIES

Provide exceptional service to our patients at thereception desk, updating computer on patients arrival and dealing with a rangeof routine queries including prescription requests. Problem-solve issues withincompetency (with senior staff always available for support). Concentration isrequired to deal with patients' requests and there is occasional exposure todifficult/demanding situations.

Prepare consulting rooms replenishing stationeryand ensuring rooms are neat and tidy.

First point of contact for patients who telephone,managing appointments, dealing with routine queries, giving results etc wheremore senior staff are always available.

Retrieve, scan and file medical records as requiredensuring accuracy.

Daily allocating of pathology results toappropriate GP and contacting patients as per protocol.

Preparing files for all new patients.

Updating practice systems with data gathered from avariety of sources e.g hospital letters, through scanning, electronic links andCervical Screening Wales ensuring accuracy.

Processing routine requests for repeatprescriptions with guidance from office manager as per protocol ensuringaccuracy.

Monitor registration links in accordance withpractice protocol.

Demonstrate duties to new staff.

Participate in the development of protocols throughcontribution to staff meetings.

Summarising of clinical records under supervisionof office manager ensuring accuracy.

Accept responsibility for own development andupdate PDP as appropriate.

Liaise with and support all members of the primarycare team.

Alert the Management Team to issues of quality andrisk.

Person Specification

Experience

• Previous experience in a similar role, preferably in a healthcare setting, is ideal but not essentialtraining will be provided.

Key Skills

• Strong communication and organisational skills with a compassionate approach.
• Ability to work shifts (8:00 AM 4:00 PM and 10:30 AM 6:30 PM).

Qualifications

• GCSE-level education including English and Maths.
• Qualified to NVQ level 2/3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.