&E Receptionist

Northern Care Alliance NHS Foundation Trust; Pendlebury; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Annual leave allowance

Flexible working opportunities

Protected hours for wellbeing

Job summary

Northern Care Alliance NHS Foundation Trust in Pendlebury, Greater Manchester, is seeking an Emergency Department receptionist/registrations assistant. The role delivers a confidential, efficient, and professional reception service to patients, relatives and visitors, handling face-to-face and phone enquiries and supporting administrative tasks.

You will work flexibly across shifts including unsociable hours, weekends and holidays, with opportunities to support during major incidents as

Qualifications

• Experience delivering friendly, confidential reception services in a healthcare setting.
• Excellent communication skills for face-to-face and telephone enquiries.
• Ability to manage a wide range of administrative tasks to support department operations.

Responsibilities

• Receive and register patients, ensure accurate demographic details, and update records.
• Discharge patients and arrange follow-up or outpatient appointments.
• Direct patients to clinical areas and assist those with mobility needs; arrange interpreter services when needed.

Skills

Customer service

Telephone handling

Administration

Interpreting services coordination

Tools

NHS IT systems

National Spines

Job description

An opportunity has arisen to work as part of the Emergency Department team, delivering a friendly, confidential, efficient, and professional reception and registration service for patients, relatives, and visitors. The role involves managing a wide range of face-to-face and telephone enquiries from clinical staff, patients, relatives, GPs, and external agencies, providing accurate information and general advice as required. A broad range of administrative and clerical duties will be undertaken to support the smooth running of the department. As the reception service operates 24 hours a day, 7 days a week, you will be required to work flexible shifts, including unsociable hours, weekends, and public holidays. Staff may also be called upon to support the department during major incidents.

Patient Reception & Registration

• Receive and register patients, ensuring demographic details are accurate and updated using the National Spines service and relevant IT systems.
• Discharge patients and arrange follow-up or outpatient appointments within agreed timescales.
• Prepare admission paperwork and associated documentation.
• Receive, check, and process patient investigations, ensuring they are reviewed by clinicians or filed appropriately.
• Direct patients to clinical areas and provide assistance to those who are injured, unwell, or have mobility needs.
• Support patients with general enquiries, communication needs, and transport arrangements.
• Arrange interpreter services for patients with language barriers attending the GP Out-of-Hours (OOH) service.
• Provide advice to patients and relatives regarding appointments and local services.
• Alert the triage nurse to any concerns about patients in the waiting area.
• Handle calls from patients, relatives, and carers regarding healthcare concerns, relaying information to clinical staff.

GP Out-of-Hours (OOH) Patient Care

• Support patient care from the moment a call is received from NHS 111 until clinical assessment begins, either by phone or face-to-face.
• Inform patients of delays to GP OOH appointments or home visits.
• Liaise with external services when required to support patient care.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values -care,appreciateandinspire- to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.

By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

• a fantastic annual leave allowance
• flexible working opportunities
• protected hours for health and wellbeing activities