Receptionist/Administrator

Central and North West London NHS Foundation Trust; London Borough of Hillingdon; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

CNWL NHS Foundation Trust in London/Hillingdon seeks a frontline administrative assistant to provide courteous reception and telephone support.

You will forward calls, manage messages, handle subject access requests, and assist the Operational Team with clerical tasks, ensuring confidentiality and compassionate service.

Responsibilities

• Dealing with telephone calls from clients and internal and external agencies
• To ensure all messages given verbally, written or by telephone are passed on
• Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients
• To provide a high quality administrative, clerical and reception service
• To carry out subject access requests for the team
• Show kindness and compassion
• Create a safe, friendly and caring environment
• To use initiative in all aspects of administrative work
• To maintain an electronic team diary for staff
• Participate in the regular departmental meetings
• To understand health and safety and fire regulations and to assist in maintaining a safe environment
• To open and close the building when on appropriate shifts
• Adhere to the Data Protection Act
• The post holder will be an active member and contribute to the effective operation of a multi-disciplinary team
• Your dealings with matters relating to clients and staff is of a highly confidential nature
• Undertake any other duties as may reasonably be required of you by the service.

Job description

Search here to find a new job, a new career, an opportunity
to up skill or to simply change your career direction.
Become part of our team.
We care for you as much as you care for others.

There’s a place for you at CNWL.
We’re passionate about delivering first‑class patient‑centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.
Providing top quality care depends on our ability to employ the best people.
We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.

Warning alert

Fraud alert: Please be cautious if you are asked for a fee at any stage in the recruitment process. CNWL does not charge fees for job applications, recruitment processes, sponsorship arrangements or employment offers. Always check with the recruitment contact or team if you are asked.

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Job overview

To provide an efficient and courteous ‘front of house’ service to all telephone callers, forwarding calls from the switchboard, answering questions from relatives and professionals, dealing with internal calls and keeping associated records.

To be responsible for providing administrative support to a team, which includes word processing, distribution of the post, receiving and disseminating information, maintaining an electronic database/s, room bookings, carrying out subject access requests and other administrative tasks to assist the Operational Team in carrying out a range of clinical/non-clinical activity efficiently and effectively.

The post will be supervised, and the post holder will be required to work as part of a support team assisting other administrative staff, sharing work and providing cover for leave purposes as necessary.

Main duties of the job

Dealing with telephone calls from clients and internal and external agencies

To ensure all messages given verbally, written or by telephone are passed on

Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients.

To provide a high quality administrative, clerical and reception service.

To carry out subject access requests for the team.

Show kindness and compassion.

Create a safe, friendly and caring environment.

To use initiative in all aspects of administrative work.

To maintain an electronic team diary for staff.

Participate in the regular departmental meetings.

To understand health and safety and fire regulations and to assist in maintaining a safe environment.

To open and close the building when on appropriate shifts

Adhere to the Data Protection Act..

The post holder will be an active member and contribute to the effective operation of a multi-disciplinary team.

Your dealings with matters relating to clients and staff is of a highly confidential nature.

Undertake any other duties as may reasonably be required of you by the service.

Working for our organisation

CNWL NHS Foundation Trust is committed to workforce development and is keen to enable the successful applicant to innovate and evolve with the service. In Hillingdon Community Mental Health Hubs (CMHH) we work with adults covering the Hillingdon borough and we are based at Mill House within walking distance from the Uxbridge Town centre.

We are service user‑led and work with adults with mental and physical health issues who require support from a multidisciplinary approach. We have recently transformed to the new Hub model and therefore it is an exciting opportunity to join the team when services are changing to be more responsive to the service users within the Hillingdon borough.

We are a multidisciplinary service, comprising of mental health nurses, occupational therapists, psychiatrists, psychologists, social workers, employment specialists, and peer support workers. The team is supported by a good administrative system and offers an excellent work environment. The team has good links with local statutory and non‑statutory services.

We offer Regular individual supervision

We work within a dynamic team with visibility of the Senior Management Team

Opportunities for flexible working and some remote working

Detailed job description and main responsibilities

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024.