Receptionist/Administrator

Bellrock Group; Bolton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Administrator/Receptionist to join their team in Bolton. In this vital role, you will provide exceptional customer service and administrative support, ensuring a smooth front-of-house operation. You will be the first point of contact for clients and visitors, managing inquiries and facilitating services efficiently. This office-based position offers a supportive environment where your contributions will be valued. With a comprehensive benefits package and a commitment to employee development, this is a fantastic opportunity to grow your career in a technology-driven company that prioritizes people.

Benefits

25 days annual leave plus bank holidays

Salary exchange pension scheme

Life cover

Paid sick leave

Employee assistance and wellness program

Enhanced maternity, paternity, and adoption leave

Cycle to work scheme

Holiday purchase scheme

Offers and discount scheme

Healthcare Cashplan

Qualifications

• Experience in customer service and front desk operations.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Deliver high standard of customer service at reception.
• Assist Facilities Manager with administrative support.
• Manage room bookings and helpdesk inquiries.

Skills

Customer Service

Reception Skills

Administrative Support

Communication Skills

Education

High School Diploma

Tools

Helpdesk Software

Job description

Administrator/Receptionist - Fixed Term Contract for 10 Months

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind. We are technology-led and people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business.

How will you be the change?

We believe every role is essential to providing peace of mind for our customers. As an Administrator/Receptionist with Bellrock, you’ll deliver a high standard of customer service for the client, building users, staff, and visitors by providing an efficient ‘front of house’ service including reception services, switchboard, and facilitating mail and deliveries. You will aid and assist the Facilities Manager in delivering all services, ensuring compliance and contractual obligations are met, while maintaining an efficient and operational building through administrative support.

What does it take?

• Support the Facilities Manager and Head Caretaker in delivering Facilities Management services in adherence with contractual obligations.
• Provide a professional reception service ensuring a positive first impression of Bellrock FM services.
• Meet and greet building users, staff, and visitors to the centre, dealing with their requirements efficiently.
• Ensure all building users, staff, and visitors sign in and are aware of emergency evacuation procedures.
• Signpost visitors for meetings and training in accordance with site procedures.
• Deal courteously with incoming telephone calls and direct them accordingly.
• Facilitate the delivery of mail and parcels to the centre according to site procedures.
• Administer room bookings for meetings and training ensuring room setups and hospitality requirements are ordered.
• Assist the Facilities Manager in ensuring all reception duties are met in accordance with Service Specifications.
• Maintain the site helpdesk by logging calls regarding faults and ensuring they are actioned.
• Act as the first point of contact for contractors attending the site for planned or reactive works.

Working arrangements

This role is office-based, requiring the successful candidate to work from our site in Bolton, Monday to Friday, 12.30pm to 5pm.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day.
• Salary exchange pension scheme.
• Life cover.
• Paid sick leave.
• Health Assured employee assistance and wellness program.
• Enhanced maternity, paternity, and adoption leave.
• Salary sacrifice schemes: Cycle to work.
• Holiday purchase scheme of additional 5 days per year.
• Offers and discount scheme for everyday shopping.
• Healthcare Cashplan.
• MotorSave Scheme.
• Refer a friend program.
• Liftshare.
• Virtual GP.

Helping you to shine

We encourage diverse and unique voices, making our workplace inclusive. If you join us, you’ll find a supportive environment for your development and well-being.

Ready to start shining?

Our people are our passion; we’re dedicated to helping you shine and grow in your career. If you’re ready to start your journey with Bellrock, we’re ready to welcome you. Apply today.