Receptionist / Administrator

Change Grow Live; Accrington; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Wellness Hour

Wellness Hub

Employee Assistance Programme

Training and development opportunities

Pension scheme

25 days annual leave pro rata

Refer a Friend scheme

Discounts on shopping and cinema

Job summary

Change Grow Live is seeking a Receptionist/Administrator in Accrington. You will be the first point of contact, providing essential administrative support to enable the team to deliver services effectively.

The role is part-time (30 hours/week) with pro rata pay and permanent contract. Applicants must have right to work in the UK and DBS check will be conducted.

Qualifications

• Knowledge of general office procedures.
• IT literacy including proficiency in word processing, excel spreadsheets and other MS applications.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Confident and effective communication skills, both verbally and in writing and solid numeric skills.
• Excellent organisational and time management skills.

Responsibilities

• Be the first point of contact within the service.
• Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives.
• Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• Complete effective processing of correspondence/data entry as required.
• Minute take at partnership and clinical meetings as required.
• Collate, monitor, and report data/information and statistics as required.
• Carry out photocopying as required.
• Ensure that all admin, record-keeping, and communication within the project are maintained.

Skills

General office procedures

IT literacy

Interpersonal skills

Confidentiality

Communication skills

Numeric skills

Organisational skills

Time management

Tools

MS Word

MS Excel

Job description

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

Are you Looking for a rewarding career where you can use your passion and skills to help others? We’re looking for a passionate and committed Receptionist/ Administrator with a particular interest in working with people where support for alcohol and/or drug use has been identified as a need.

Our Administrator team here at Change Grow Live play an integral part in supporting the team in our mission, proving administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals. Acting as our first point of contact our Admin team are the face of our service, speaking.

Location: Accrington

Hours: Part Time 30 hours per week

Contract Type: Permanent

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the role:

• Be the first point of contact within the service
• Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives
• Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary
• Complete effective processing of correspondence/data entry as required.
• Minute take at partnership and clinical meetings as required
• Collate, monitor, and report data/information and statistics as required
• Carry out photocopying as required
• Ensure that all admin, record-keeping, and communication within the project are maintained

About you:

• Knowledge of general office procedures
• IT literacy including proficiency in word processing, excel spreadsheets and other MS applications
• Good interpersonal skills and a willingness to work flexibly as part of a team
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
• Confident and effective communication skills, both verbally and in writing and solid numeric skills
• Excellent organisational and time management skills

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bankholidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here:Skilled Worker visa: Overview - GOV.UK

Salary Range (pro rata if part time)

CGL SPOT (20) (£26,296.03 - £26,296.03)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Closing Date

29/11/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

James Carter | [e-mail] | 07747355008This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.