Administrator

Change Grow Live; Falkirk; On-site; Confidential; Part time

Benefits offered by this job

Wellness hours

Training & development

Pension scheme

27 days annual leave pro rata

Job summary

Change Grow Live in Falkirk is seeking an Administrator to join the busy Forth Valley Service. You will be the first point of contact, providing administrative and clerical support to the team to help deliver services and support service users.

The role is part-time, 15 hours per week, with responsibilities including data entry, minute taking, filing, and coordinating communications across sites. Applicants should have IT literacy, strong organisational skills, and a confidential, empathetic

Qualifications

• Experience providing administrative support in a service setting.
• IT literacy with Word processing, Excel, and MS Office.
• Strong interpersonal skills and ability to work flexibly in a team.
• Ability to handle confidential information appropriately.
• Clear communication, both written and verbal; good numeracy.
• Excellent organisational and time-management abilities.
• Willingness to develop professionally and participate in supervision.
• Flexibility to work across sites; minute-taking is a plus.

Responsibilities

• Be the first point of contact within the service.
• Provide administrative and clerical support to the team.
• Handle telephone calls and visits promptly and courteously.
• Process correspondence and data entry accurately.
• Take minutes at meetings when required.
• Collate, monitor and report data and statistics.
• Carry out photocopying and general admin duties.
• Maintain documentation and communications across the project.

Skills

Admin support

MS Word

MS Excel

Interpersonal skills

Confidentiality

Tools

MS Office

Job description

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for an Administrator to join our busy Forth Valley Service. Our Administrator team here at Change Grow Live play an integral part in supporting the team in our mission, proving administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals.

Acting as our first point of contact our Administration team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives.

Where: Falkirk, Forth Valley

Hours: Part Time, 15 hours per week

About the role

• Be the first point of contact within the service
• Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives
• Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary
• Complete effective processing of correspondence/data entry as required
• Minute take at partnership and clinical meetings as required
• Collate, monitor, and report data/information and statistics as required
• Carry out photocopying as required
• Ensure that all admin, record-keeping, and communication within the project are maintained

About you

• Experience in providing administrative support in a service-based organisation is essential.
• IT literacy including proficiency in word processing, excel spreadsheets and other MS applications
• Good interpersonal skills and a willingness to work flexibly as part of a team
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
• Confident and effective communication skills, both verbally and in writing and solid numeric skills
• Excellent organisational and time management skills
• Able to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisal
• Be flexible to work across operational sites as and when required
• Minute taking experience would be an advantage
• 27 days' annual leave (rising with length of service), plus bank holidays – pro rata.

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We're committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 27 days of annual leave plus bank holidays (6), increasing to the maximum 30 days over five years of service (Pro Rata).
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you. We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles. There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application.

Applicants must already have the right to work in the UK at the time of application.

For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.