Administrator

Change Grow Live; Accrington; Presencial; Confidential; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Flexible working (Pro rata)

Wellness hour + Wellness hub

Pension scheme

Discounts & benefits

Descripción de la vacante

Change Grow Live is recruiting an Administrator to support a busy customer service and admin team in Lancashire. The role involves handling calls, data entry, and general office duties to help deliver treatment and support services.

You will be the first point of contact for service users, ensuring a professional and caring approach. The post requires strong IT and interpersonal skills, with some evening/weekend flexibility and a pro rata salary of £26,296.03 per year for part-time hours.

Formación

• Knowledge of general office procedures
• IT literacy including MS Word, Excel and other MS apps
• Good interpersonal skills and flexibility as part of a team
• Confidentiality when required
• Clear verbal and written communication and numeric skills
• Excellent organisational and time management
• Openness to personal development and supervision
• Minute taking experience would be an advantage

Responsabilidades

• Be the first point of contact within the service
• Provide organisational, administrative and clerical support to the team
• Process correspondence and data entry
• Take minutes at meetings as required
• Collate, monitor and report data and statistics
• Support relationships with suppliers and internal teams
• Maintain admin records and communications across sites
• Work flexibly across sites and hours, including some evenings/weekends

Descripción del empleo

Salary: £26,296.03 to £26,296.03 a year, pro rata

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

Are you Looking for a rewarding career where you can use your passion and skills to help others? We’re looking for a passionate and committed Administrator with a particular interest in working with people where support for alcohol and/or drug use has been identified as a need.

Our Administrator team here at Change Grow Live play an integral part in supporting the team in our mission, proving administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals. Acting as our first point of contact our Admin team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives.

Location: Lancashire

Hours: Part Time, 15 hours a week

Contract Type: Permanent

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours.

Working as part of a Customer Service Administration team within the treatment services the post holder will provide effective customer service and administration duties across East Lancashire.The post-holder will offer organisational, administrative, and clerical services to the team, designed to contribute towards its aims and objectives.The post-holder will be required to work flexibly across operational sites as required and work flexibly within an agreed number of hours to maintain the most appropriate level of service provision. This will include some evening and weekend working.About the role:Working days Thursday and FridayBe the first point of contact within the serviceProvide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectivesAssist in building management and to participate in building risk assessments as and when required in line with Health and Safety requirements and fire regulations.Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessaryComplete effective processing of correspondence/data entry as required.Minute take at partnership and clinical meetings as requiredCollate, monitor, and report data/information and statistics as requiredCarry out photocopying as requiredDevelop and nurture sound relationships with both CGL Business Support and external office and equipment suppliers.Ensure that all admin, record-keeping, and communication within the project are maintained

About you:Knowledge of general office proceduresIT literacy including proficiency in word processing, excel spreadsheets and other MS applicationsGood interpersonal skills and a willingness to work flexibly as part of a teamThe ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessaryConfident and effective communication skills, both verbally and in writing and solid numeric skillsExcellent organisational and time management skillsAble to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisalMinute taking experience would be an advantage

What we will give to you:25 days holiday (+ bank holidays) rising by 1 day for each years’ serviceFlexible working arrangements (Pro rata)Paid ‘Wellness’ hour (Pro rata) each week along with a ‘Wellness’ hub and Employee Assist ProgrammeContributory pension schemeA great selection of benefits incl. discounts for shopping, cinema, holidays, etc.A friendly and supportive teamTraining, career development & progression opportunitiesRefer a Friend Scheme and receive £250 in vouchers if candidate successful.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK