Receptionist/Administrator

SRUC; Aberdeen City; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Generous annual leave

Enhanced pension contributions (STPS)

Cycle to work scheme

Discounted RAC Membership

Generous family leave

Tailored learning and development

Job summary

SRUC is seeking a professional Receptionist/Administrator to join the Student Services team. The role focuses on delivering a welcoming reception, handling enquiries, and providing general administrative support to ensure smooth on-campus operations.

You will manage the desk, switchboard and mail, assist with room bookings, catering, and car hire coordination, and maintain office supplies with accuracy. A relevant SCQF level and/or Business Admin qualification are required.

Qualifications

• Educated to SCQF Level 4 or above.
• Educated to SCQF Level 7 or above (e.g., HNC) and/or a qualification in Business Administration to SVQ Level 3 or equivalent.
• For full person specification, please read the Job Particulars document.
• This role is not eligible for sponsorship under the Skilled Worker route and requires right to work in the UK.

Responsibilities

• Manage the reception desk and switchboard, handling inquiries from staff, students, visitors and external contacts.
• Provide information, answer routine queries and refer complex inquiries to colleagues.
• Collate information on enquiries to assist with reviewing resources and procedures.
• Coordinate mail and deliveries and report campus facilities issues.
• Assist with room bookings, hire car collections and catering for meetings/events.
• Provide admin support: typing, data input, filing, printing, copying and minute-taking.

Skills

Reception duties

Customer service

Data entry

Education

SCQF Level 4 or above

SCQF Level 7 or above (HNC) or SVQ Level 3 in Business Administration

Tools

Microsoft Office

Office 365

Job description

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The job requirements are detailed below. Where applicable the skills, qualifications, experience, knowledge and memberships required for this job have also been included.

SRUC (Scotland’s Rural College) is a specialist higher education institution delivering tertiary education, research and consultancy. SRUC’s principal purpose is to advance education, science, research, and environmental protection and improvement in rural and land-based industries, both domestically and internationally.

The Opportunity:

We are seeking a professional and approachable Receptionist / Administrator to join our Student Services team. The main purpose of this role is to deliver a welcoming, efficient reception service that meets customer needs and supports the smooth operation of on-campus activity, while providing general administrative assistance.

Key Responsibilities

You will manage the reception desk and switchboard, handling enquiries from staff, students, visitors and external contacts in person, by phone and electronically. This will include being the first point of contact for Student Enquiries, providing information and answering routine queries in a friendly and efficient manner and referring complex enquiries to appropriate colleagues.

You’ll collate information on typical enquiries in order to assist with the review, development and implementation of resources and procedures.

Other duties include managing incoming and outgoing mail and deliveries, liaising with colleagues to report and resolve issues with campus facilities, assisting with room bookings, coordinating hire car collections, and ordering catering for meetings and events. You will also provide administrative support such as typing, data input, filing, printing, copying, and minute-taking, as well as monitoring office supplies.

Minimum Qualifications:

Educated to SCQF Level 4 or above.

Educated to SCQF Level 7 or above (e.g., HNC) and/or a qualification in Business Administration to SVQ Level 3 or equivalent.

For full person specification, please read the Job Particulars document.

Eligibility for Sponsorship:

This role is not eligible for sponsorship under the Skilled Worker route. If you are a migrant worker, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK.

Admin ref: AMB/SE/038/26

Why work for SRUC?

• Generous annual leave
• Enhanced pension contributions (STPS)
• Cycle to work scheme
• Discounted RAC Membership
• Generous family leave
• Tailored investment in and individuals' learning and development

SRUC Leading the way in Agricultural and Rural Research, Education & Consultancy.

SRUC is committed to valuing Diversity, advancing Equality and respecting Human Rights throughout the organisation and encouraging applications from disabled people using the “Disability Confident Employer” symbol. SRUC is a member of the Athena SWAN charter.

SRUC. A Charitable company limited by guarantee, SC003712. Registered in Scotland No SC103046