Receptionist/ Administrative Assistant

St Edmund's Catholic Academy; Wolverhampton; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Catholic ethos

Welcoming atmosphere

Induction & departmental support

Job summary

St Edmund’s Catholic Academy in Wolverhampton invites applications for a part-time Receptionist/Administration Assistant. You will be the first point of contact for visitors, handle calls and emails, distribute post and carry out general admin tasks with a focus on accuracy and customer care.

The role requires a friendly, professional approach, experience in busy reception environments and proficiency with Google Workspace.

Qualifications

• Experience in reception/administration roles, ideally in education settings.
• Strong interpersonal and communication skills with a customer-focused approach.
• Ability to prioritise tasks, stay calm under pressure and handle multiple enquiries.
• Attention to detail and a professional demeanour when representing the academy.
• Experience with social media platforms for communication is advantageous.

Responsibilities

• Receive and assist visitors to the academy and direct where needed.
• Manage and transfer telephone calls and emails to appropriate staff.
• Sort and distribute post and carry out general administrative duties.
• Support a smooth, welcoming reception during busy periods.

Skills

Customer Service

Communication

Problem Solving

Composure Under Pressure

Professionalism

Tools

Google Workspace

Instagram & Facebook

Job description

RECEPTIONIST/ADMINISTRATION ASSISTANT

SGA Band 2, £26,427 - £26,847 per annum pro rata

Actual salary £13,143.96- £13,352.85

21.30 hours per week, Term time only

Permanent Contract

Required for October 2026

We are seeking to appoint a Receptionist/Administration Assistant to join St Edmund’s Catholic Academy, part of the St Gabriel the Archangel Catholic Multi-Academy Trust. We are looking for a student-centred, experienced individual with the drive, commitment, and energy to join our team and support our journey to continually raise educational standards across the Academy.

Working in our busy Reception, the role is responsible for receiving and dealing with a range of visitors to the academy, managing and, where necessary, transferring telephone calls/emails to members of staff, distributing post and other general administrative duties. You should have a balanced mix of interpersonal soft skills, digital technology skills and excellent customer care. A qualified first aider would be a distinct advantage.

Specific details regarding the role and the skills and qualities that the successful applicant will need to demonstrate are in the attached job description and person specification.

St Edmund’s Catholic Academy is a wonderful and highly successful school where staff and students feel happy and safe and have a close working relationship. We have very high expectations of manners, behaviour and relationships, and these expectations create an environment where all can achieve their ambitions and aspirations. We are looking for the right person to make a positive impact upon the academy community, contribute to the strong Catholic ethos of our academies, with experience in working with children, young people and families.

The successful candidate will have the following core soft skills:

• Customer Service: Provide a warm, welcoming first impression and maintain a polite, positive attitude to make every visitor feel welcome and valued from the moment they arrive.
• Communication: Have excellent communication skills, speaking clearly with the ability to actively listen.
• Problem Solving: Have sound judgement to quickly resolve unexpected issues and direct unique enquiries to the appropriate person.
• Composure Under Pressure: Remain calm and patient when dealing with multiple interuptions, a ringing telephone or concerned visitors.
• Professionalism: A calm and courteous demeanour to represent the academy in a positive way.

The successful candidate will have the following technical/administrative skills:

• Office Software: Confidently use productivity suites like Google Workspace for email, documents and spreadsheets.
• Communication Platforms: Experience communicating on platforms including Instagram and Facebook.

The successful candidate will have the following organisational skills:

• Multitasking: Confidence juggling phone calls, walk-in guests and administrative tasks simultaneously with accuracy.
• Attention to Detail: Ability to maintain precise records, handle confidential information securely and keep the reception area tidy.
• Time Management: Prioritise urgent tasks and manage workload to keep reception running smoothly and efficiently.

We can offer:

• A proactive and innovative school with a committed team and a strong Catholic ethos;
• A warm and welcoming atmosphere;
• A comprehensive programme of induction and departmental support will be provided. The wellbeing and professional development of all staff at St Edmund’s Catholic Academy is our priority.

The Academy is part of St Gabriel the Archangel Catholic Multi-Academy Trust, providing quality education for children aged 3-18, and is a lead provider for the Initial Teacher Training Programme with Ambition Institute.

Be part of the St Edmund’s Family.

As part of our strong commitment to safeguarding this post is subject to an Enhanced Disclosure and Barring Service check. In line with Keeping Children Safe in Education 2026 (KCSIE) online searches will be undertaken for prospective shortlisted candidates.