Receptionist/Administrative Assistant

Cumbria Education Trust; Stainburn; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Professional development

Employee wellbeing initiatives

Local Government Pension Scheme

Job summary

Cumbria Education Trust in the United Kingdom is seeking a receptionist/administrative support role for Workington Academy. The post involves a 30-hour week across a full-year schedule, including school holidays, and serves as the first point of contact for visitors, parents, students and staff.

The successful candidate will provide a friendly reception, handle calls and emails, perform data entry and filing, and assist with events and general office duties while upholding confidentiality and

Qualifications

• Experience in administrative, reception or customer service environment.
• Excellent communication and interpersonal skills.
• Well organised with strong attention to detail and ability to manage competing priorities.
• Good IT skills, including Microsoft Office applications.
• Can work independently and as part of a team.
• Demonstrates professionalism, discretion and confidentiality.
• Commitment to supporting young people and providing excellent customer service.

Responsibilities

• Provide a professional and friendly reception service to visitors, parents, staff and students.
• Manage incoming telephone calls, emails and enquiries, ensuring they are dealt with promptly and effectively.
• Undertake a range of administrative duties including filing, data entry, correspondence and maintaining records.
• Support academy events, meetings and communications as required.
• Assist with student attendance, admissions and general office processes.
• Maintain accurate records and ensure compliance with academy procedures and data protection requirements.
• Work collaboratively with colleagues to support the wider administrative and operational functions of the academy.

Skills

Reception experience

Admin experience

Customer service

Tools

MS Office

Data entry

Job description

• Working pattern: To be discussed at interview
• Weeks worked: This is a full year position, including school holidays

About This Role

• Hours of work: 30 hrs per week
• Working pattern: To be discussed at interview
• Weeks worked: This is a full year position, including school holidays

This is a key front-facing role, providing an efficient reception and administrative service that supports the smooth day-to-day operation of the academy.

As the first point of contact for visitors, parents, students and colleagues, you will play an important role in creating a positive and professional impression of the academy while delivering excellent administrative support.

About The Role

The successful candidate will:

• Provide a professional and friendly reception service to visitors, parents, staff and students.
• Manage incoming telephone calls, emails and enquiries, ensuring they are dealt with promptly and effectively.
• Undertake a range of administrative duties including filing, data entry, correspondence and maintaining records.
• Support academy events, meetings and communications as required.
• Assist with student attendance, admissions and general office processes.
• Maintain accurate records and ensure compliance with academy procedures and data protection requirements.
• Work collaboratively with colleagues to support the wider administrative and operational functions of the academy.

About You

We are looking for someone who:

• Has previous experience in an administrative, reception or customer service environment.
• Possesses excellent communication and interpersonal skills.
• Is well organised, with strong attention to detail and the ability to manage competing priorities.
• Has good IT skills, including Microsoft Office applications.
• Can work independently and as part of a team.
• Demonstrates professionalism, discretion and confidentiality at all times.
• Shares our commitment to supporting young people and providing excellent customer service.

Why Join Workington Academy?

Education

At Workington Academy, we are committed to creating an environment where both students and staff can thrive. As part of Cumbria Education Trust, you will benefit from:

• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Access to employee wellbeing initiatives.
• Membership of the Local Government Pension Scheme.
• A commitment to work-life balance and staff wellbeing.

The Cumbria Education Trust is committed to safeguarding and promoting the welfare and safety of children and young people and expects all staff and volunteers to share this commitment. Enhanced DBS disclosure and Barred List checks are required for this post. You should not apply if you are on the Children’s Barred List.

In line with Keeping Children Safe in Education, on line searches are carried out on successful candidates.