Receptionist/Administration Assistant

Mersey Care NHS Foundation Trust; St Helens; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mersey Care NHS Foundation Trust is seeking three Band 2 Administration Assistant / Receptionist roles within Community Care Services. You will provide a professional, welcoming administrative service to support clinical teams and patients across the Therapies & Specialists Hub in the Community Division.

The role involves efficient clerical duties, handling phone calls, photocopying, scanning, uploading referrals and making appointments, ensuring smooth patient pathways and effective teamwork.

Qualifications

• Provide efficient clerical support to the multidisciplinary team.
• Professional, welcoming and customer-focused administrative service.
• Handle telephone inquiries, photocopying, scanning and appointment bookings.

Responsibilities

• Answer incoming calls and direct them appropriately.
• Photocopy, scan, upload referrals and schedule appointments.
• Support clinical teams and patients within the Therapies & Specialists Hub.

Skills

Admin support

Telephone handling

Clerical tasks

Customer service

Job description

An exciting opportunity has arisen for 3, 2 Band 2 Administration Assistant / Receptionist within Community Care Services at Mersey Care NHS Foundation Trust.

This role is a key position, providing a professional, welcoming, and customer-focused administrative support service. You will support clinical teams, and patients as part of the Therapies & Specialists Hub across the Community Division

To provide an efficient and effective clerical service to the multi-disciplinary team.

The role will include providing administrative support to the team and will include answering telephone calls into the Service, photocopying, scanning, uploaded referrals and making appointments and all other associated tasks.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.