Receptionist/Admin - General Practice

NHS; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A busy GP Practice in London is seeking a part-time Receptionist/Admin to operate the appointment system and assist patients with inquiries. The role requires excellent customer service skills and flexibility to work morning and evening shifts. Training will be provided and the position is permanent, subject to a successful probation period.

Responsibilities

• Operate the computerised appointment system and book patients.
• Provide information to patients over various mediums.
• Advise patients about fees for non-NHS services.

Skills

Customer Service Skills

Job description

Overview

Heathfielde is looking for a Receptionist/Admin for its busy GP Practice. This part-time role is 25-30 hours per week, Monday to Friday. Training will be provided. The successful candidate should be enthusiastic, hardworking, organized, self-motivated, and an excellent communicator. Flexibility to work morning and evening shifts (6-hour shifts between 8:00 and 18:30) is required. Only short-listed candidates will be contacted.

About Us

Our existing team is friendly and cohesive with high levels of experience. The practice team includes 5 GPs, a practice nurse, 2 HCAs, 2 clinical pharmacists, a social prescriber, a practice manager, admin and reception staff.

Details

Date posted: 09 September 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Permanent

Working pattern: Part-time

Reference number: A2633-25-0003

Job location: Heathfielde Medical Centre, 8 Lyttelton Road, London, N2 0EQ

Job Description

Job responsibilities

Job title: Receptionist/Admin

Pay: Dependent on experience

Line Manager: Reception Supervisor overseen by Practice Manager

Hours: Part time

Contract: Permanent (subject to satisfactory probation period)

Responsibilities

• Operate the computerised appointment system in accordance with Access protocols. Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctors notice any patients who might require immediate attention.
• Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (e.g., pharmacist, secondary care, nursing homes).
• Advise patients of relevant fees for non-NHS services. Accept payment and issue receipts for non NHS income.
• Open, sort and distribute internal and external post.
• Liaise with consultants' secretaries regarding patient referral queries and expedite appointments/tests as required.
• Ensure continuity by passing on relevant messages/details during duty handovers; scan documents/letters to the computer system.
• Participate in staff meetings and in-house or external training as appropriate.
• Maintain neat and tidy reception and waiting areas.
• Cover for colleagues as required and file patient records correctly.
• Check and update patients’ addresses, telephone numbers, etc., on manual and computerised records.
• Chaperone GP if required.
• Data protection: follow security procedures to protect confidential information.

Equality, Diversity & Health & Safety

• Support the equality, diversity, and rights of patients, carers, and colleagues; act in ways that respect rights and privacy.
• Ensure a welcoming, non-judgmental environment for patients and staff.

All employees must comply with the Health and Safety at Work Act and take reasonable care of their own health and safety, and that of others.

Qualifications

• Essential: Customer Service Skills

Additional Information

This post is subject to the Rehabilitation of Offenders Act; a Disclosure to the DBS will be required where applicable.

Employer details

Heathfielde Medical Centre, 8 Lyttelton Road, London, N2 0EQ

Employer website: https://www.heathfieldemedicalcentre.nhs.uk/