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Receptionist (6 Month FTC)

Park Lane Club London

London

On-site

GBP 27,000

Full time

2 days ago

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Job summary

A leading gaming and leisure brand in London is seeking a Receptionist for a 6-month fixed-term contract. The role involves welcoming guests and assisting with their inquiries, ensuring exceptional customer service in a dynamic environment. Benefits include discounts and an employee wellness program, making it an exciting opportunity for those looking to grow in the hospitality sector.

Benefits

50% off food and beverages

Extensive Rewards platform

Company Sick Pay

Company Pension

Life Assurance

Refer a friend incentives

Financial advice services

Virtual GP Services

Employee assistance programme

Cycle to work scheme

Qualifications

Excellent customer service skills required.
Customer service experience in previous roles preferred.
Good IT skills in normal Microsoft applications.

Responsibilities

Meet and greet customers, assisting with any queries.
Ensure that all customers are dealt with in an efficient and courteous manner.
Log all telephone calls and other communications.

Skills

Customer service

Team player

Pro-active approach

Good grooming

IT skills

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Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.

Our ten city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

50% off food and beverages in all of our UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentives
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans
Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
Cycle to work scheme

What We Are Looking For

Meet and greet customers, assisting with any queries.
Ensure that all customers are dealt with in an efficient and courteous manner.
Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
Receiving and logging telephone calls and other communications to the venue.

Who You Are

Excellent customer service skills.
Courteous and friendly outlook.
Good grooming and presentable.
Customer service experience in previous roles.
Team player.
Flexible attitude.
Pro-active approach, able to work autonomously.
Able to communicate on all levels including senior management.
Good IT skills in normal Microsoft applications (Word, Excel,).
A high level of personal integrity.
A strong work ethic with a passion for exceeding expectations.
Show respect and appreciation to all.
Encourage and contribute toward a culture that supports everyone to be the best that they can be.

Please Note: You must be aged 18 or over and have the right to work in the UK.

Receptionist (6 Month FTC)

£26,853 per year

Temporary - Full-time

Venue

Metropolitan Mayfair

Site Address

14 Old Park Lane, Mayfair, London, W1K 1ND

Posted 8 days ago

Closing date: 30/06/2025

Job reference: LM1322557LonRMF

Seniority level

Seniority level
Entry level

Employment type

Employment type
Temporary

Job function

Job function
Administrative
Industries
Gambling Facilities and Casinos

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