Receptionist 40hrs

Leonardo Hotel Cheltenham; Shurdington; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Special room rates

Recognition vouchers

Talent referral

Thank You Week

Wellbeing calendar

Training and progression

Job summary

Leonardo Hotel Cheltenham is seeking a Receptionist for a 40-hour week. You will be the face of the hotel, delivering warm, friendly service as you handle check-in and check-out with efficiency and care.

You’ll be part of a vibrant team, representing our brand of genuine hospitality across the venue. We offer perks such as special room rates across the UK & Europe, a recognition scheme, talent referral bonuses, and wellbeing initiatives.

Qualifications

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Responsibilities

• Organise all aspects of the check-in and check-out processes
• Be the face of the hotel and provide warm, friendly service to guests
• Offer guests local recommendations and information for a great stay
• Maintain high standards of guest service and organisation

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Some of the perks our Receptionist 40hrs could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Receptionist 40hrs?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.