Receptionist

Greater Manchester Mental Health; Worsley; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established mental health organization seeks a dedicated Receptionist to provide essential administrative support in outpatient clinics. This role involves interacting with patients and staff, ensuring smooth reception processes, and maintaining a safe environment. The ideal candidate will possess excellent communication skills, a strong ability to manage tasks under pressure, and a commitment to confidentiality. Join a forward-thinking team that values innovation and inclusivity, and contribute to improving care for service users in a vibrant community setting.

Qualifications

• GCSE in Maths and English required.
• Experience in managing tasks and communication with service users.

Responsibilities

• Provide clinic administration and reception support to patients.
• Ensure efficient reception processes and maintain confidentiality.

Skills

Time management

Prioritisation of tasks

Excellent telephone manner

Communication skills

Reliability

Ability to manage in a high pressured environment

Experience with service users/patients

Confidentiality

Education

Maths and English GCSE level 3 or above / equivalent

Tools

Office equipment

Paris System

Job description

The post holder will be interactive with the General Public, Service users, Nursing, Medical staff and other Trust Administrative and Clerical Staff. The Receptionist will be responsible for providing clinic administration and reception support to patients attending Outpatient Clinics; this will include greeting patients into clinic areas and recording the patient’s attendance.

The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.

Main duties of the job

This post will assist in the maintenance of a safe and therapeutic environment for staff, visitors and service users, working within all relevant policies, standards and with particular reference to those relating to information governance, safety, security and service user confidentiality.

The post holder, when required, will support aspects of admin workload for the Memory Assessment Service, Open Doors and Inpatient services.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

Please find attached the person specification and Job description for more details on this role.

Person specification

Education/ Qualifications

• Maths and English GCSE level 3 or above / equivalent

Experience

• Time management.
• Prioritisation of tasks.
• Excellent telephone manner and communication skills.
• Punctual and Reliable
• Ability to manage in a high pressured environment.
• Experience with service users/ patients
• Working in a confidential environment
• Use of office equipment

Knowledge

• The Data protection act
• Use of Paris System

Important Information about working for GMMH:
All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www.nhsemployers.org

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website.

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

**Please note, this vacancy may be closed at any time if sufficient applications have been received**

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support.