Receptionist

Confidential; Wisbech; On-site; GBP 26,000 - 28,000; Full time

Job summary

Confidential in Wisbech is seeking a Receptionist to be the first point of contact for clients, visitors and colleagues.

You will manage calls, coordinate rooms and provide general administrative support, handling confidential information with discretion.

The role requires excellent English, strong organisation and a professional telephone manner, with experience in MS Office.

Qualifications

• Experience in reception or office administration.
• Excellent spoken and written English.
• Professional telephone manner.
• Strong organisational skills and attention to detail.
• Ability to prioritise tasks and stay calm in a busy environment.
• Proficient with MS Outlook and MS Word.

Responsibilities

• Welcome clients and visitors in a professional and courteous manner.
• Answer, screen and direct telephone calls promptly.
• Monitor shared inboxes and forward enquiries to the appropriate person.
• Schedule appointments and maintain meeting-room calendars.
• Prepare meeting rooms and arrange refreshments when required.
• Receive, sort and distribute post, deliveries and documents.
• Arrange outgoing post, couriers and document collections.
• Maintain a tidy, secure and professional reception area.
• Record accurate messages and update client contact information.
• Assist with scanning, photocopying, filing and document preparation.
• Support fee earners and administrative colleagues as required.
• Place stationary orders.
• Follow firm procedures for client confidentiality, data protection, health and safety, and office security.
• Complete identity-checking or new-client administration where trained and authorised to do so.

Skills

Reception experience

Customer service

Office administration

English proficiency

Telephone etiquette

Organisational skills

MS Office

Confidential handling

Tools

Microsoft Outlook

Microsoft Word

Office systems

Job description

Receptionist

£26,000 - £28,000

Wisbech

As our clients Receptionist, you will be the first point of contact for clients, visitors and professional contacts. You will manage incoming enquiries, coordinate meeting rooms and provide general administrative support while handling confidential information with discretion.

Key responsibilities:

• Welcome clients and visitors in a professional and courteous manner.
• Answer, screen and direct telephone calls promptly.
• Monitor shared inboxes and forward enquiries to the appropriate person.
• Schedule appointments and maintain meeting-room calendars.
• Prepare meeting rooms and arrange refreshments when required.
• Receive, sort and distribute post, deliveries and documents.
• Arrange outgoing post, couriers and document collections
• Maintain a tidy, secure and professional reception area.
• Maintain a tidy refreshment area, ensuring levels of tea, coffee squash etc are at a suitable level.
• Record accurate messages and update client contact information.
• Assist with scanning, photocopying, file opening, filing and document preparation.
• Support fee earners and administrative colleagues as required.
• Place stationary orders
• Follow the firm s procedures for client confidentiality, data protection, health and safety, and office security.
• Complete identity-checking or new-client administration where trained and authorised to do so.

Essential skills and experience:

• Previous reception, customer service or office administration experience.
• Excellent spoken and written English
• A confident and professional telephone manner.
• Strong organisational skills and attention to detail.
• The ability to prioritise tasks and remain calm in a busy environment.
• Good working knowledge of Microsoft Outlook, Word and general office systems.
• A discreet and trustworthy approach to confidential information.
• A reliable, punctual and collaborative attitude.

Desirable:

• Previous experience in a law firm or another professional-services environment.
• Experience using a legal practice-management or case-management system
• Familiarity with client onboarding and identity-checking procedures