Receptionist

The Grove; Watford; On-site; GBP 28,000; Full time

Job summary

Join a prestigious five-star venue as a Receptionist, where your warm welcome sets the tone for an unforgettable guest experience. In this role, you will ensure a seamless check-in process and provide guests with essential information about their stay. With opportunities for professional growth and a supportive team environment, your contributions will be recognized and rewarded. Enjoy a range of benefits, including access to award-winning facilities and generous discounts. This is your chance to be part of a family-owned business that values individuality and excellence in hospitality.

Benefits

Access to on-site spa and golf course

Free meal during shifts

Subsidised shuttle bus

Generous discounts for stays

Subsidised staff accommodation

Qualifications

• Experience working on a hotel reception is essential.
• Excellent communication and organization skills are required.

Responsibilities

• Ensure smooth check-in and provide useful information to guests.
• Be a welcoming point of contact for guests at the hotel.

Skills

Hotel Reception Experience

Communication Skills

Organizational Skills

Customer Service

Tools

Booking System

Job description

Salary £27,820 per annum plus hotel benefits

Location Watford, Hertfordshire

This is a Permanent , Full Time vacancy that will close in 12 days at 23:59 BST .

The Vacancy

We are looking for a welcoming and guest focused Receptionist to join our ultra-professional front of house team. As one of the first points of contact in the hotel, it is essential that our guests are wowed by a smooth check in, useful information and a knowledgeable team who are on hand 24 hours a day. We want anyone staying with us to feel right at home and looked after from the minute they are greeted at the door.

Previous experience of working on a hotel reception and using a well-known booking system is essential for this role, as are excellent communication and organisation skills and a friendly, helpful nature (and comfortable shoes!)

This role has lots of potential for professional development within a big team, and we are always looking to reward passion, initiative and those who go the extra mile for our guests.

Please be aware that this is a permanent, full-time role and involves shift work on a rota basis. Typical shifts would be early (7am - 3:30pm), middle shifts, or late shifts (2:30pm - 11pm) and a night shift (11pm - 7:30am) on a rotation basis.

About Us

The Grove is a spectacular 5* venue and resort, offering our customers a slice of tranquillity and calm, away from the stresses of every day life.

Across our 300-acre estate we offer fine dining, a range of outdoor activities (including our famed Golf course) and an indulgent award-winning spa and health club. Being family owned means that both our guests and our employees are treated as individuals and not one of the crowd.

Alongside the personable touches that come with working for a family run business, we also offer a range of benefits that are designed to enable you to feel valued and appreciated as an important member of our team:

• The chance to make use of the on-site award-winning facilities such as the spa, golf course and gym.
• A staff canteen with a free meal during your shift
• A subsidised shuttle bus from Watford town centre
• Generous discounts for you and your family/friends on stays with the hotel
• Subsidised staff accommodation (if required)

The Company

Set in 300 acres of stunning Hertfordshire countryside, The Grove is the ultimate five-star retreat. Lovingly restored, the former home of the Earls of Clarendon is situated just 18 miles from London, and is home to an award-winning spa, championship golf course and mouth-watering restaurants.

The Benefits

We offer a great variety of benefits to acknowledge talent, reward and thank loyalty, and drive success, with the below being just a taste.

For the full information, please click here .