Receptionist

Nottingham College; United Kingdom; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a forward-thinking college dedicated to inspiring learners and making a positive impact in the community. As part of the Customer Operations Team, you will play a vital role in welcoming visitors and providing exceptional service. This position offers a competitive salary, generous annual leave, and professional development opportunities. With a commitment to diversity and inclusion, Nottingham College fosters a supportive environment for all staff members. If you are passionate about helping students navigate their educational journey, this is the perfect opportunity for you.

Benefits

35 days Annual Leave

Access to Local Government Pension Scheme

Discounts via Vivup App

Various travel schemes

Opportunities for professional development

Qualifications

• Experience in a student/customer-focused environment.
• Strong administration skills and ability to work collaboratively.

Responsibilities

• Provide outstanding customer service to all college visitors.
• Support students and signpost to specialist teams.

Skills

Customer Service

Administration

Communication

Collaboration

Job description

Your
future is here. A
place to inspire. Being part of Nottingham College means playing a vital part in helping thousands of people reach their potential. Together, we’re making a positive difference to our learners, communities, and to each other. We’re building better futures for others and for ourselves.

Here, you’ll have the freedom to work in a way that suits you, the support to thrive, and the opportunity to shape your career.

What you'll do

This role sits within the Customer Operations Team, providing a warm welcome to the college campus, face-to-face and over the telephone. This important role will ensure that all visitors to the college receive outstanding customer service—welcoming, supportive, and signposting to relevant solutions—while providing excellent administrative support to the wider student services department. The Basford Campus is home to our Supported Learning students in their own purpose-built building, The Gateway. This receptionist will work closely supporting these students as well as the wider Basford Campus.

Who we're looking for

You will utilize your excellent administration skills while working collaboratively with a range of professional services, including security, estates services, the wider student services team, and curriculum colleagues to ensure the service provided is outstanding and meets the needs of all customers.

We're looking for someone who has:

• Experience working in a complex and diverse student/customer-focused environment
• A confident, outgoing personality, capable of providing excellent service supporting students to navigate the college and signposting to more specialist teams such as student advisors and other services to enhance the student experience throughout their journey at Nottingham College.

You could be expected to work at any of our campuses, but will have a core base for most of the year. The primary base for this role will be Basford Campus.

Why Join us

• Competitive salary – £24,285 to £25,335 FTE (pro-rata for part-time posts)
• 35 days Annual Leave + 8 Bank Holidays + opportunity to purchase up to 5 additional days
• Access to Local Government Pension Scheme (LGPS)
• Discounts at various stores and services across the UK via our Vivup App
• Various travel schemes including cycle to work, local transport season tickets, and car salary sacrifice scheme
• Opportunities for professional development including 8 CPD days and our Request to Invest Programme

A place to belong

At Nottingham College, we’re committed to creating a workplace where everyone feels supported, valued, and understood.

We’re proud to be recognized as a Carer Confident employer, supporting staff with caring responsibilities, and as an Endometriosis Friendly Employer, actively tackling menstrual health stigma and providing support to affected staff.

Our commitment to wellbeing includes working towards becoming a Menopause Friendly employer, ensuring those experiencing menopause and peri-menopause feel heard and supported. Our network of Mental Health First Aiders helps foster a culture of compassion and understanding, and our Wellness Cafés promote open conversations about health and wellbeing.

We value diversity and inclusion, and are happy to consider reasonable adjustments for candidates.

All staff and volunteers are expected to share our commitment to safeguarding and student wellbeing. Background checks, including employer references and an enhanced DBS check, will be required.

Apply

If you’re ready to be part of something special, visit Nottingham College – Current Vacancies to apply. We review applications throughout the advert period and encourage early submission. The advert may close early if we receive a high volume of applications. Interview dates may vary based on availability.