Receptionist

TN United Kingdom; Telford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality seeks a passionate individual to join their team at a stunning hotel in Telford. As the first point of contact for guests, you will play a crucial role in creating memorable experiences by delivering exceptional customer service. This role involves greeting guests, managing room assignments, and ensuring all inquiries are handled with care and professionalism. The hotel boasts a range of leisure facilities and dining options, making it a vibrant place to work. If you thrive in a fast-paced environment and are committed to guest satisfaction, this opportunity is perfect for you.

Benefits

Free Health Club Membership

Discounts on Golf

Family & Friends Discounts

Support with Training & Qualifications

Employee Assistance Program

Refer a Friend Scheme

Free Parking

Qualifications

• Experience in a customer-facing role is essential.
• Strong time management and organizational skills required.

Responsibilities

• Greet guests, assign rooms, and take payments.
• Handle guest inquiries and complaints professionally.

Skills

Customer Service

Conflict Resolution

Time Management

Organizational Skills

Ability to Work Under Pressure

Job description

Social network you want to login/join with:

Do you thrive on delivering outstanding customer service?

The important stuff:

Free health club membership (T&Cs apply)
Discounts across golf including membership, guest rates, green fees, buggies and clothing
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel. You’ll greet guests, assign rooms, take payments, and perform general administrative duties. Ensure all guest inquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

Passion for customer service
Experience in a customer-facing role
Conflict resolution experience
Ability to work under pressure and multi-task
Strong time management and organisational skills

Curious to find out more?

Telford Hotel, Spa & Golf Resort is located in Telford and is a 4*, 114-bedroom property. Our hotel overlooks the Ironbridge Gorge with an 18-hole golf course. The dining options include the 1779 restaurant, Gorge bar & lounge, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally, so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.