Receptionist

Hartlepool & Stockton Health [H&Sh]; Tees Valley; On-site; GBP 16,000 - 22,000; Full time

Job summary

Hartlepool and Stockton Health GP Federation is seeking an Administrator/Receptionist to join our patient-centred team. The practice serves 13,300+ patients and requires a calm, caring approach under pressure. The ideal candidate will be a highly motivated team player with customer service/patient experience and excellent communication skills.

Training will be provided for the right candidate. The post is 25 or 30 hours over three or four days, with salary negotiable.

Qualifications

• Customer service experience
• Patient experience
• Excellent communication skills
• Team player

Responsibilities

• Greet and direct patients; manage the appointment system.
• Process information and registrations; support admin team.
• Respond to patient inquiries; liaise with clinical and external services.

Job description

Job summary

An opportunity has arisen for an Administrator/Receptionist to join our friendly team.

We are a busy, friendly, patient centred practice providing services for 13,300+ patients. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure.

The ideal candidate will be a highly motivated team player who has customer service/patient experience offering excellent communication skills and a passion to provide high-quality patient services. Training will be provided for the right candidate.

The post is 25 or 30 hours to be worked over three or four days. The salary is negotiable depending upon experience.

Interested applicants should review the job description provided.

Only short-listed candidates will be contacted.

Main duties of the job

The post-holder is a Receptionist/Administrator

The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration.

The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The post-holder will be an integral part of the general practice team.

About us

At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.

As part of this support, we are hosting this job advert on behalf one of our member practices.

Job responsibilities

• The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
• Accurately detail information on patients records within the clinical system
• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Assist with total triage administration
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiate contact with and respond to, requests from patients, team members and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general administrative tasks as requested
• Undertake a broad spectrum of administrative duties commensurate with the role
• Be an integral part of the general practice team