Client Services Executive

AFH Wealth Management; Bishop's Stortford; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Training and qualifications

Contributory pension

Discretionary bonus

Health benefit scheme

Flexible working

Enhanced parental pay

Loyalty bonus

Employee referrals

Social events

Job summary

AFH Wealth Management is seeking a Client Services Executive in Bishop's Stortford to provide proactive administrative and technical support to advisers and clients. The role emphasizes delivering good outcomes, accurate client data, and strong service across the business.

You will be responsible for handling client queries, preparing documents, coordinating with providers and ensuring compliance with FCA guidelines in a hybrid, full-time setting.

Qualifications

• Experience in Financial Services IFA support role.
• Knowledge of pensions, investments and protection products.
• Proficient with MS Office suite (Word, Excel, Teams, Outlook).
• Able to take initiative and own tasks through to completion.
• Able to thrive in a fast-paced professional environment.
• GCSE English and Maths at grade C/5-9 or equivalent.

Responsibilities

• Act as first point of contact for client queries and provide excellent service.
• Work with advisers to manage client requests from start to finish.
• Liaise with providers and investment platforms to follow up on requests.
• Prepare client review packs, research, illustrations and new business packs.
• Maintain accurate client records and ensure FCA guidelines are followed.
• Support the paraplanning team and assist with new business submissions.

Skills

IFA support experience

Pensions knowledge

Investments knowledge

Protection products

MS Word

MS Excel

MS Teams

MS Outlook

Initiative & ownership

Fast-paced & professional

GCSE English & Maths

Education

GCSE English & Maths (A-C/5-9)

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

Client Services Executive - Wealth Management

A fantastic opportunity to join one of the UK’s leading independent financial advisory and wealth management firms.

We are looking for those of you who wish to grow with us as a business in our Bishop's Stortford office with hybrid working opportunities. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary plus a range of benefits.

This role is a core function within the business, as you will provide exceptional administrative and technical support to both our Financial Advisers and our clients. You will be responsible for ensuring delivery of good outcomes and ensuring our clients are put first in all that we do.

Key Responsibilities as our Client Services Executive will include:

• Client Liaison & Servicing - Act as the first point of contact for client queries. Provide excellent customer service to maintain strong relationships with adviser, client and support staff across all areas of the business
• Relationship Management - Work with advisers to ensure all clients requests are dealt with from start to finish in a timely manner, ensuring clear and concise communication though-out. Hold regular 1:1 meeting with advisers to set clear workflow priorities. Manage client expectations accordingly and keep them fully informed
• Provider & Third-Party Communication - Liaise with providers and investment platforms to ensure that client requests are followed up and escalated when necessary
• Administration Support - To provide technical and administrative support to allocated IFAs including pre-population of forms, money laundering, fact finds and management of incoming post. preparation of client review packs, research, illustrations, liaison with the paraplanning team as needed, preparation of new business packs and submission of new business cases for processing, coordination / oversight of payment requests
• Maintenance of Client Records - ensuring all client data is accurate and kept up to date
• Continuous Process Improvements - Constantly look for ways to improve internal processes to support good client outcomes, highlighting any recommendations to the relevant stakeholders for review
• Policies and Procedures - Ensure that all internal policies are adhered to, and actions are in line with FCA guidelines.

What we are looking for in our ideal Client Services Executive:

• Experience is required within a Financial Services IFA support role, with sound knowledge of a variety of modern platforms
• Working knowledge of a variety of financial products, including pensions, investments, and protection.
• Experienced using all Microsoft applications, including Word, Excel, Teams and Outlook.
• Able to use own initiative and takes ownership of any task through to completion, displaying a flexible and positive attitude.
• A focused individual who thrives in a fast-paced environment and has a drive for quality and professionalism
• GCSE level A-C/5-9 in English and Maths

Benefits of working for AFH Wealth Management:

• Training and qualifications - We take pride in supporting and paying for our staff to undertake professional qualifications relevant to your jobs role once you have passed your three-month probation
• Contributory pension scheme, and death-in-service benefit
• Competitive salary and annual discretionary bonus, following one year’s service
• Health benefit scheme - including digital gym subscriptions, dental and optional treatments and alternative therapies
• Flexible working options and competitive holiday allowance, with annual buy and sell scheme options
• Enhanced maternity, adoptive and paternity pay
• Loyalty bonus and additional holiday days, based on length of service
• Employee referral bonus scheme
• Social events

With over 30 years of experience and more than 200 accredited advisers nationwide, AFH is one of the UK’s leading independent financial advisory firms.