Receptionist

TN United Kingdom; Stoke-on-Trent; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player is seeking a vibrant Receptionist to create memorable guest experiences at their hotel. This role involves welcoming guests with a warm smile, managing check-ins and check-outs, and providing local insights to enhance their stay. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is detail-oriented. Join a team that values diversity and offers a supportive work culture with numerous benefits, including flexible working arrangements and course sponsorship. If you're passionate about hospitality and enjoy making connections, this opportunity is perfect for you.

Benefits

Discounted hotel room rates

Additional day's leave for birthday

Enhanced maternity and parental leave

Course sponsorship

Refer a Friend scheme

Flexible working arrangements

Wagestream

Life insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• A people person with a knack for making connections and creating memorable guest experiences.
• Detail-oriented and organised, ensuring smooth reservations and check-outs.

Responsibilities

• Be the first smile guests see, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and manage guest requests efficiently.

Skills

Communication Skills

Problem Solving

Multitasking

Detail-oriented

Team Player

Job description

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At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always looking for new talent to join us on our journey.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced maternity, adoption & shared parental leave
• Course sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty, saving you over £1000 per year

And much more!

A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to recommend the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: answering calls, managing bookings, and handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, creating a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance to ensure rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service to make their stay memorable.

WHAT WE NEED FROM YOU

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-oriented and organised, ensuring every reservation, request, and check-out goes smoothly.
• A quick thinker who loves solving problems and keeping things running smoothly, even when busy.
• A team player with a flexible, helpful attitude, maintaining good vibes across departments.
• High energy and adaptability, thriving in a lively, fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-first culture. If at any point during our process you require reasonable adjustments, please contact us.