Receptionist

Bupa UK; Staines-upon-Thames; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Healthcare & wellbeing

Dental insurance discount

Cycle to work

Wagestream access

Employee discounts

Training & development

Job summary

Bupa Dental Care in Staines is seeking a Receptionist to be the friendly first touch for patients, managing bookings and supporting the team to keep the practice running smoothly.

The role focuses on delivering excellent customer care, helping patients understand their options (private vs NHS), and supporting the Practice Manager in daily administration.

Qualifications

• Experience in a customer-facing role.
• Excellent communication skills, both in person and on the phone.
• Comfort with using IT systems to manage bookings and records.

Responsibilities

• Greet patients warmly and manage reception area.
• Handle diary and appointment bookings, cancellations, and rescheduling.
• Explain procedures and treatment options, and assist with payments (private vs NHS).
• Maintain accurate patient records and uphold confidentiality.
• Handle concerns and complaints professionally to ensure a positive outcome.
• Support clinicians with smooth handovers and overall patient journey.

Skills

Customer-focused

Strong communication

IT systems for bookings

Proactive and flexible

Professionalism and empathy

Upselling services

Job description

Receptionist – Bupa Dental Care Staines

Hours: 24 hours a week

Working Pattern: Mon 8am-8pm, Wednesday 8am-5.30pm and Sat 8am-4pm

Be the friendly face that makes every patient feel at ease from the moment they arrive.

At Bupa Dental Care, our receptionists are the first point of contact for our patients - welcoming them warmly, supporting them throughout their visit, and making sure everything runs smoothly behind the scenes. This is a varied role where you’ll be at the heart of the practice, helping us deliver the excellent customer care we’re known for.

Receptionist – Bupa Dental Care Staines

Hours: 24 hours a week

Working Pattern: Mon 8am-8pm, Wednesday 8am-5.30pm and Sat 8am-4pm

Be the friendly face that makes every patient feel at ease from the moment they arrive.

At Bupa Dental Care, our receptionists are the first point of contact for our patients - welcoming them warmly, supporting them throughout their visit, and making sure everything runs smoothly behind the scenes. This is a varied role where you’ll be at the heart of the practice, helping us deliver the excellent customer care we’re known for.

What You’ll Be Doing

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

What We’re Looking For

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits Of Working With Us

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You’ll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
• … and much more, just ask!

Why join us?

At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.

If you’re organised, approachable, and love helping people, this could be the perfect role for you.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.