Lead Receptionist

Bupa UK; Belfast City District; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Healthcare & wellbeing support

Annual allowance for Bupa products

Discounted dental insurance

Cycle to Work Scheme

Free annual flu vaccine

Job summary

Bupa Dental Care is seeking a Lead Dental Receptionist for the Belfast Belmont Road Practice. You will be the first point of contact, warmly greeting patients, managing bookings, and supporting the patient journey from reception to treatment.

You will lead the reception team and coordinate rotas to ensure smooth daily operations. This role requires confident leadership, excellent customer service, strong communication, and proficiency with IT systems to manage bookings and records.

Qualifications

• Confident leading a team.
• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.

Responsibilities

• Oversee reception and staff rotas.
• Greet patients warmly and handle queries to ensure a relaxed environment.
• Manage diary and appointments including bookings, cancellations and rescheduling.
• Assist patients with payment options and explain NHS vs private services.
• Maintain accurate patient records and confidentiality.
• Handle concerns and complaints professionally and constructively.
• Support clinicians with smooth handovers and the patient journey from reception to treatment.

Skills

Team leadership

Customer service

Communication

IT systems

Proactive

Professionalism

Upselling

Job description

Lead Dental Receptionist – Bupa Dental Care-Belfast Belmont Road Practice

Competitive Salary

Be the friendly face that makes every patient feel at ease from the moment they arrive. At Bupa Dental Care, our receptionists are the first point of contact for our patients - welcoming them warmly, supporting them throughout their visit, and making sure everything runs smoothly behind the scenes. This is a varied role where you’ll be at the heart of the practice, helping us deliver the excellent customer care we’re known for.

Working pattern for this position is Mon to Thurs 08.00 - 17.30 & Friday 08.00 - 15.30

What You’ll Be Doing

• Oversee reception and staff rotas
• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

What We’re Looking For

• Confident leading a team
• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits Of Working With Us

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You’ll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
• ... and much more, just ask!

Why join us?

At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first. If you’re organised, approachable, and love helping people, this could be the perfect role for you.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.