Receptionist

Aimbridge Hospitality; St Helens; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free staff parking

24/7 employee assistance program

Uncapped incentives to reward you

Access to Stream savings

Job summary

Aimbridge Hospitality is seeking a Front Office team member in the United Kingdom to delivers exceptional guest experiences and ensure smooth check-in/out procedures. You will play a pivotal role in maintaining brand standards and supporting colleagues across departments.

The ideal candidate will be passionate about hospitality, with strong communication and organisational skills, and a proactive approach to up-selling services and facilities.

Qualifications

• Strong communication with guests, colleagues and stakeholders.
• Ability to manage reservations, check-ins and check-outs.
• Attention to detail to avoid errors in bookings and guest data.

Responsibilities

• Be the first and last point of contact for guests at the Front Office.
• Ensure smooth check-in/out processes and maximise room occupancy.
• Support other departments to deliver a first-class guest experience.
• Comply with hotel security, fire regulations and health and safety legislation.

Skills

Communication

Organisational

Attention to detail

Technical skills

Job description

Benefits

• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Free staff parking

A day in the life

A day in the life of… As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.

Required skills

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include

Industry training and leadership development

• Industry leading training and leadership development opportunities, At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'