Receptionist

Bupa Global; Southall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading care home provider seeks a Receptionist to manage inquiries and provide support at Manor Court in Southall. This full-time role involves acting as the first point of contact, performing clerical tasks, and ensuring excellent customer service. Candidates should possess prior receptionist experience and demonstrate strong organizational skills and a caring attitude.

Benefits

Free healthcare access

28 days holiday

Sick pay scheme

Long service rewards

Free meal on shifts

Interest-free annual travel loan

Parental leave schemes

Discounts at gyms

Qualifications

• Previous experience as a Receptionist.
• Friendly and approachable manner.
• Ability to handle a varied workload.

Responsibilities

• Act as the first point of contact for visitors.
• Manage enquiries and provide support.
• Assist the Home Manager with clerical duties.

Skills

Customer service

Organizational skills

Friendliness

Ability to build relationships

Job description

Job Description - Receptionist (MAN00YR)

Requisition Title

Job Number:

Job Number:

MAN00YR

Manor Court

Middlesex UB1 2SH

Manor Court Care Home, Britten Drive, Southall, Middlesex, UB1 2SH

CQC rating: Good

Salary £12.25 - £13.25 per hour depending on experience

Permanent full time contract

37.5 hours per week (Monday to Friday 9am - 5pm)

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You’ll help us make health happen by:

Acting as the first point of contact for all visitors to the home

• Taking responsibility for managing new enquiries

Providing advice and support both face to face and over the phone

• Conducting show-arounds within the care home

Supporting the Home Manager and Administrator with clerical duties such as maintaining paper work and filing

Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed

Key Skills / Qualifications needed for this role:

You’ve worked as a Receptionist before with experience in providing excellent customer service, you'll have a friendly manner both face to face and over the phone. You’re approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people’s lives.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• We offer a range of Bupa pension plans – find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We ’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa ” , we champion diversity, and we understand the importance of our people representing the communities and customers we serve . That’s why w e especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer a n interview /assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

** Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.