Receptionist

Ministry of Justice; Salford; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

Ministry of Justice in Salford is seeking a professional Receptionist to greet visitors, answer calls and emails, log arrivals, and ensure the right staff are notified.

You will manage building logistics, room bookings, mail, PPE, and safety duties including fire alarms, CCTV, and evacuation support. The role requires tact, diplomacy, and safeguarding awareness.

Responsabilités

• Greet probation staff, visitors and answer basic enquiries at reception, logging arrivals and departures and issuing passes as needed.
• Monitor for safeguarding risks, relay information to Probation Practitioners, and escalate where required.
• Coordinate building logistics: manage mail, PPE orders, stationery, room equipment, and event registrations; book rooms and parking.
• Handle petty cash, transport travel warrants, and pay bus fares for probation clients as necessary.
• Support Health and Safety: act as Fire Warden/First Aider when required, test alarms, monitor CCTV, and assist evacuations.

Description du poste

• To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.
• Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.
• Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
• To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required.
• To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
• To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained.
• To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.
• Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include:
  • Process and update computer based and manual files and filing systems
  • Use a range of computer software in providing comprehensive administration support
  • Produce a range of documentation and correspondence
  • To access databases for information as necessary and input information as required