Receptionist

Churchill Estates Management; Ringwood; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

24 days + Bank Holidays

Birthday day off

Life Assurance

John Lewis vouchers

Professional Subscriptions

Charity fund matching

Wellbeing initiatives

Onsite parking

Job summary

Churchill Estates Management in Ringwood is seeking a proactive Receptionist for our head office. You will greet visitors, answer calls, manage post, and support the administration team to maintain a professional reception.

Applicants should have prior receptionist or customer service experience, a polished telephone manner, and proficiency with Microsoft 365 (Excel and Word).

Qualifications

• Experience as receptionist or in customer service.
• Excellent telephone manner and interpersonal skills.
• Strong knowledge of Microsoft 365 (Excel and Word).

Responsibilities

• Greet all visitors on arrival and issue visitor badges.
• Answer, screen and forward incoming phone calls.
• Monitor the enquiries inbox and manage daily post.
• Log complaints and compliments with the feedback team.
• Support administration and liaise with Facilities Manager as needed.

Skills

Microsoft 365

Telephone etiquette

Interpersonal skills

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

• Hours:37 hours per week, Monday to Thursday 9am to 5.30pm and Fridays 9am to 5pm

About the job

We are looking for a proactive and personable Receptionist to join us at our stunning Head Office in Ringwood. Within this role you will be welcoming all visitors to McCarthy House and informing their host of their arrival. Answering all incoming calls and connect them to the relevant person, to take detailed messages and pass them on via email and manage the incoming and outgoing post.

The Receptionist's duties and responsibilities are to ensure the front desk welcomes guests positively and performs a variety of administrative and clerical tasks to the highest standards.

Your day to day duties will include:

• Greet all visitors on arrival, ensuring they sign the visitors’ book, issued with a visitor's badge and inform the CEM host they are meeting of their arrival


• Answer, screen and forward incoming phone calls


• Monitoring the enquiries inbox


• Ensure all complaints and compliments are logged with the feedback team


• Receive, sort and distribute daily post and parcel deliveries


• Prepare the outgoing mail for collection completing the necessary forms and online system


• Ensure the reception area is always manned during the working day


• Ensure the reception areas are always kept tidy


• Maintain the CEM car registration log for cars parked at McCarthy House


• Liaise with Facilities Manager regarding any contractors visiting the McCarthy House and cascade any issues with the building


• Maintain central stationery stock for CEM and order bespoke stationery supplies on behalf of colleagues via Facilities Manager


• Weekly fire alarm tests and record keeping on behalf of Facilities Manager


• Provide cover and support to colleagues in the Administration team (of which the Receptionist role is part of)

About you

You will have previous receptionist and / or customer service experience with an excellent telephone manner, good interpersonal skills andan excellent working knowledge of Microsoft 365 (excel and word).

You will be self-motivated, well organised with excellent attention to detail and will possess a can do attitude.

You must be smart and presentable, engaging, and able to stay calm under pressure.

How you will be rewarded

By joining Churchill Living you will be part of a Company that really cares, and we are proud to offer a wide range of benefits. These include:

• Annual holiday entitlement of 24 days + Bank Holidays


• Day off on your birthday


• Life Assurance


• John Lewis vouchers - £200 to all expectant parents


• Professional Subscriptions


• Charity first company with fund matching programme


• Colleague wellbeing initiatives and ambassadors


• Onsite parking

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

Our Company Values TORCH:

Trust/Openness/Respect/Communication/Honesty

We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story.

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