Receptionist

Bramley Health; Rickmansworth; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Training and development opportunities

Travel discounts for holidays

Energy bill savings!

Online courses virtual, live and inter

Help the planet! (plant trees, save T”

Counselling 24/7, confidential

Wellness hub - health and wellbeing

And more!

Job summary

Bramley Health is recruiting a Receptionist for Maple Grove, a newly refurbished 48-bed nursing home in Rickmansworth. You will manage calls, greet visitors, and provide admin support to ensure smooth daily operations in a sensitive healthcare environment.

The role requires proficiency in MS Office, A-levels or equivalent, excellent grammar, and a strong attention to detail with a professional telephone manner. DBS check and right to work are required.

Qualifications

• Experience with MS Office, especially Excel and Word.
• Excellent spelling and grammar.
• Excellent telephone manner.
• Strong accuracy and attention to detail.
• Highly responsible with confidential data.
• Team player with ability to work on own initiative.
• Good communication with a range of staff including clinical colleagues.

Responsibilities

• Managing all incoming calls and visitors to the service.
• Providing administrative support to the service.
• Handling confidential patient data.
• Producing reports using advanced Excel skills.
• Taking minutes at meetings as required.
• Meet and greet visitors and coordinate meeting room refreshments.
• Photocopying, scanning, post, and email duties.
• Undertaking ad-hoc tasks as required by the business.

Skills

MS Office

Excel

Word

Telephone manner

Attention to detail

Confidential data

Team player

Communication skills

Education

A-levels or equivalent

Job description

We are currently recruiting for a Receptionist for our newly refurbished, 48-bed nursing care home in Rickmansworth, Maple Grove scheduled to open in March 2027.

Maple Grove will provide specialist, person-centred nursing care for up to 48 individuals, with dedicated accommodation for 20 female and 28 male residents. The service will support individuals with a diverse range of needs, including physical health conditions, mental health difficulties, neurological disorders such as dementia, Huntington's disease, Korsakoff's syndrome and Alzheimer's disease, as well as complex care needs and behaviours that challenge.

The home will also support individuals transitioning from community-based care into a nursing environment, alongside those stepping down from general or mental health hospitals. This includes individuals with forensic histories and those subject to Community Treatment Orders (CTOs), conditional discharges, or Deprivation of Liberty Safeguards (DoLS).

We are looking for a Receptionist to support the team at Maple Grove, with a range of administrative tasks and assisting in a general capacity with the smooth running of the home. The successful receptionist will be a proactive individual with a positive approach and willingness to get involved, you will be the first point of call for any guests/visitors.

Key responsibilities will include:

• Managing all incoming calls/visitors to the service
• Providing administrative support to the service
• Working with confidential patient data
• Producing reports using advanced Excel skills
• Taking minutes at meetings as required
• Meet and greet visitors
• Co-ordinate meeting room and refreshments
• Photocopying, scanning, post, email
• Further ad-hoc tasks as per the needs of the business

The successful Receptionist will:

• Be experienced in MS office, in particular excel and word
• Have A levels or equivalent
• Have good spelling and grammar
• Have excellent telephone manner
• Good accuracy and attention to detail
• Be extremely responsible with confidential data
• A team player with ability to work on own initiative
• Have good communication skills with the ability to communicate with a variety of staff (including doctors, nurses, psychologists, and support workers). Prepared to spend time on mental health wards whilst doing so.

Please note: An enhanced Disclosure and Barring Check is required for this role. Kindly ensure you have the right to work before applying for this role. There is no sponsorship available.

About us

Bramley Health is a specialist health and social care provider, operating 8 care homes and 1 hospital around London and the Southeast of England. Our key focus is to take care of men and women of a working age with a variety of complex and challenging needs, helping them to live a meaningful and fulfilling life.

We are committed to providing a fulfilling working environment that encourages personal and professional development. Employees at Bramley Health are expected to demonstrate and deliver the highest standards of care, treatment, intervention and education. We strive to support this by fostering a culture of transparency, evidence-based practice, and continuous improvement.

Rewards and Benefits

• Training and development opportunities
• Travel discounts for holidays
• Energy bill savings!
• Online courses virtual, live and interactive - upskill yourself
• Help the planet! (plant trees, save turtles)
• Counselling 24/7, confidential
• Wellness hub - health and wellbeing online help
• And more!