Receptionist

COSMO; Peterborough; On-site; GBP 21,000 - 27,000; Full time

Job summary

COSMO is seeking a front of house receptionist to manage the reception area, answer calls and emails, and take guest reservations. You will ensure guest needs are met and support the smooth running of the FOH team.

Role requires professional presentation, clear communication, and a proactive approach to guest service during service periods.

Qualifications

• Basic PC knowledge and familiarity with electronic equipment.
• Effective communication and time management skills.
• A good standard of spoken and written English is required to communicate effectively with guests and colleagues.
• Very high customer satisfaction skills.

Responsibilities

• Greets and seats guests and presents a professional appearance at all times.
• Answers the telephone and emails and handles reservations.
• Assists with opening and closing duties for the front of house area.
• Provides standard restaurant services face to face or over the phone.
• Handles queries, bookings, and maintains guest relations with courtesy.
• Manages roaster and pantry supplies, and reports issues to management.
• Demonstrates teamwork to ensure smooth operation during service.
• Ensures pagers are charged and pagers function for guest communication.
• Administers reservations, cancellations and no-shows per company policy.

Skills

PC knowledge

Effective communication

Time management

English proficiency

Customer satisfaction

Job description

Job Summary

The main purpose of the role is aimed to responsible for the reception area including answering the telephone, emails and taking reservations. To ensure that guest’s needs are met where possible and to assist with the general running and control of the FOH Team.

Duties & Responsibilities

• Be professional and presentable at all times
• Greets and seats guests accordingly
• Perform daily opening and closing duties accordingly
• Provide standardize and basic restaurant services to guest's by face to face or over the phone
• Be polite and helpful while greeting the customers at the reception
• Use her/his professionalism whilst speaking with guest over the phone to answer queries/take bookings
• Take roaster to maintain the cleanness of the washroom and top-up all supplies to their par stock
• Report to management on duty if any further inquiry or complaint receives from customers which needs immediately attention for our feedback
• Demonstrate a strong team-working spirit by supporting colleagues when required and contributing to the smooth and efficient operation of the restaurant throughout service.
• Ensure pagers are charged at all times
• Administer all reservations, cancellations and no-shows in line with company policy

Qualifications

• Basic PC knowledge and familiarity with electronic equipment
• Effective communication and time management skills
• A good standard of spoken and written English is required to communicate effectively with guests and colleagues.
• Very high customer satisfaction skills