Receptionist

Surya Hotels; Paglesham East End; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee assistance programme

Wages on demand

Discounts on meals and stays

Career development programs

Bike to work / bus savings

Flexible working hours

Tronc tips

Free on-site parking

AE Pension

Company events

Job summary

Dragonfly Hotel in Bury St Edmunds is seeking a Hotel Receptionist to be at the heart of the guest experience, handling reservations, check-ins, and guest enquiries with a calm and friendly manner.

You will need previous hotel reception experience, knowledge of reservations systems, strong communication, and a proactive approach to upselling services while coordinating with housekeeping and maintenance.

Qualifications

• Previous experience in hotel reception and knowledge of hotel reservations systems.
• Great communication and customer service skills with a friendly approach.
• Ability to upsell hotel services and manage guest expectations.

Responsibilities

• Taking reservations and handling enquiries.
• Check-ins and check-outs.
• Taking payments and ensuring confidentiality of guest information.
• Answering calls and emails with high level of service.
• Upselling hotel services such as upgrades and dining.
• Coordinating with housekeeping and maintenance to resolve issues promptly.

Skills

Hotel reception experience

Customer service

MS Office

Communication skills

Sales ability

Tools

Hotel reservations system

Job description

This is a great opportunity to take on the next steps in your hospitality career and be part of our hotel reception team at Dragonfly Hotel, Bury St Edmunds. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

As a Hotel Receptionist, you will be at the heart of our guest experience, supporting the smooth operation of a busy 100 room hotel. We’re looking for a Hotel Receptionist with a positive and calm outlook, a friendly approach, who communicates effectively both verbally and in writing, has great attention to detail and a desire to provide exceptional customer service.

To shine as our Hotel Receptionist you should have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good natural sales ability, an approachable manner, and knowledge of the MS Office suite.

As a Hotel Receptionist duties will include:

• Taking reservations
• Dealing with guests’ enquiries and assistance
• Check-ins and check-outs
• Taking payments and maintaining confidentiality of guest information
• answering calls and emails and ensuring a high level of customer service at all times
• Upselling hotel services such as room upgrades and dining
• Work closely with housekeeping and maintenance to ensure rooms are prepared and guest issues are resolved promptly

In return we offer:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Discounts up to 50% on meals and stays across the whole group around the UK
• Development programmes to support you grow into a ‘Hospitality Superstar’ with clear progression pathways, internal promotions and access to apprenticeships
• Bike to work scheme/Bus saving scheme
• Flexible working hours
• Inclusion to tronc scheme – tips!!
• Free on-site parking – site dependent
• AE Pension
• Company events

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!