Receptionist

Nottinghamshire Healthcare NHS Foundation Trust; Nottingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare service provider is seeking a part-time Receptionist in Nottingham. The successful candidate will provide a high-level patient-focused service, act as the first point of contact, and offer administrative support to the multi-disciplinary team. Applicants must have excellent interpersonal skills and proficiency in Microsoft Office. The role involves welcoming visitors, managing phone calls, and maintaining records. Salary is £24,465 pro rata, and DBS check costs apply.

Qualifications

• Experience in a customer-facing role.
• Proven practical experience in administration.
• Ability to work effectively in a team.

Responsibilities

• Welcome clients and visitors, managing their arrivals.
• Handle incoming calls and messages accurately.
• Maintain tidiness of the reception area and information stands.
• Support admin duties, including typing, scanning, and data input.

Skills

Excellent interpersonal/communication skills

High Level Microsoft office software

Excellent telephone manner

Good numeracy and literacy skills

Education

Typing/word processing qualification to RSA/OCR III standard

Knowledge of Business & Administration procedures

Tools

Microsoft Office

Job description

Go back Nottinghamshire Healthcare NHS Foundation Trust

Receptionist

The closing date is 28 January 2026

We are looking for a part time member of staff with a working pattern of : 8am-2pm week 1 and 2pm-8pm week 2.

To provide a high-level welcome and efficient patient focused service, whilst promoting a positive image. Act as first point of contact to all patients, healthcare professionals and visitors. To provide admin support to the multi-disciplinary team. To maintain strict confidentiality of information at all times.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

Main duties of the job

• Perform welcome duties which include greeting clients and visitors and ensuring clinical staff are made aware of their arrival.
• Take and deal with all incoming calls for the The Lookout Team. Recording and relaying messages accurately via telephone email, and face-to-face contact.
• Receiving visitors, assisting with their enquiries and directing them appropriately.
• Maintain general tidiness of the waiting area, maintain notice boards and leaflet stands, ensure the reception area is well stocked with information relevant to clients.
• Maintain efficient computerised and manual record systems. Request maintenance jobs when required. Upload documents such as letters, reports, blood results, etc. onto the client electronic record. Maintain an in/out record of all visiting professionals, for fire safety requirements. Tracking case notes in and out of the site.
• Room bookings ensure all confidential documents and files are locked away securely. Deal with all outgoing/incoming mail.
• Ordering of equipment/stationery through Procurement. Receive and sign for all general deliveries or re‑direct accordingly.
• Assist with other administrative duties within the administration team as required.
• General typing of correspondence, audio and copy. Client data input and data cleansing on RiO.
• Photocopying, laminating, scanning, shredding etc of documentation.

Any other duties commensurate with the grade, as requested by the Team Leader/Manager.

Person Specification

Qualifications - Academic / Craft / Professional

• Typing/word processing qualification to RSA/OCR III standard or equivalent level of experience.
• Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 2 or proven practical experience.

Experience

• Experience of working in a customer-facing role.
• High Level Microsoft office software.
• Previous experience of working in an office environment.
• Ability to work as an affective team member.
• Relevant Experience of working within the NHS.

Skills

• Excellent interpersonal/communication skills, including excellent written and oral skills.
• Excellent telephone manner.
• Good interpersonal skills.
• Good numeracy and literacy skills.
• Numerate.

Values and Behaviours

• All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork.
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.

Contractual Requirements

• Ability to travel between venues.

Training

• Microsoft Office i.e Database, Excel, Word, Powerpoint.

Knowledge

• Computer literacy including word, excel, outlook, database.
• Maintain electronic records/information on computer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

£24,465 a year per annum (pro rata for part time)