Receptionist

TN United Kingdom; North Devon; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Resort Receptionist to enhance the guest experience at their stunning Devon resort. This role involves welcoming guests, managing inquiries, and ensuring smooth operations at the front desk. Ideal candidates will possess a positive attitude, a commitment to outstanding customer service, and the flexibility to adapt to various situations. With comprehensive training provided, this is a fantastic opportunity for those looking to grow in the hospitality sector. Enjoy competitive pay, generous discounts, and a supportive work environment while being part of a vibrant team dedicated to creating memorable experiences for guests.

Benefits

Competitive pay rates

Discounts on products

Local cinema discounts

Employee Assistance Programme

Complimentary spa access

Food and drink discounts

Restaurant discounts

Share of service charge

Staff meals

Flexible working hours

Qualifications

• Positive attitude and commitment to high customer service.
• Ability to work independently or as part of a team.

Responsibilities

• Check guests in and out in a friendly manner.
• Handle calls and emails professionally.
• Perform administrative tasks and maintain a tidy workstation.

Skills

Customer Service

Communication Skills

Flexibility

Teamwork

Positive Attitude

Education

High School Diploma

Job description

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Hours per week: Full time shift pattern, early 7am-3pm, late 2pm-10pm

Here at The Mole Resort, we have launched a brand new resort set in 125 acres of beautiful Devon countryside, jam-packed with delicious food and drink and a whole lot of exciting activities.

As a Resort Receptionist, you will be responsible for assisting in providing a great customer journey from check in to check out.

What will I be doing?

1. Check our guest in and out in a professional, friendly manner.
2. Deal with incoming and outgoing calls in a professional manner, recording and passing on messages as well as answering all emails.
3. Completing day to day office administrative tasks including hotel banking.
4. Friendly and professional customer service when dealing with guests.
5. Ensure workstation area is tidy and equipment is in working order.
6. Understand and comply with Health and Safety legislation, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
7. Assist other departments wherever necessary and maintain good working relationships.

What are we looking for?

1. Positive attitude and willingness to learn.
2. Commitment to delivering high levels of customer service.
3. A neat and tidy appearance.
4. Flexibility to respond to a range of different work situations.
5. Ability to work on your own or in a team.

Most of all you need to be fun and embrace our brand of fabulous stays and active days. Although previous experience would be beneficial, it is not essential as full training will be provided.

What’s in it for me?

1. Competitive rates of pay, reviewed annually.
2. Discounts available across a range of quality products from supermarket shopping to wellington boots!
3. Local cinema and days out discounts.
4. Employee Assistance Programme to help with life’s challenges.
5. Complimentary use of spa facilities.
6. Discount on food and drink on site.
7. Restaurant and hotel discounts across the region.
8. Share of service charge.
9. Staff fully equipped rest area with staff meals.
10. Flexible working and shared holiday.
11. Fantastic discounts across L+R Hotels.

We are in the process of building a team that we can develop through support and training to further your career, resulting in opportunities for progression in a fantastic location. We value each and every staff member, so please come and join us; who knows where it will take you?