Receptionist
Dakota Hotels
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Benefits offered by this job
Job summary
Dakota Hotels is seeking a genuine people person for the Receptionist role in Newcastle. You will welcome guests, check them in/out, handle requests, manage reservations, and assist with light housekeeping and billing in a busy, guest-focused environment.
The position offers a permanent contract of 37.5 hours per week, with shifts across five days out of seven, including weekends. Competitive salary of £27,000 with incentives and benefits in a growing UK lifestyle hotel brand.
Qualifications
- Minimum two years working experience in a hospitality setting, preferably in a hotel environment.
- Strong administrator with the ability to prioritise and work at pace.
- Experience in 4* and 5* hotels preferred.
- Great communicator and a genuine people person.
- Hands-on approach, able to work flexible shifts including weekends.
- Fully computer literate; knowledge of a property management system desirable with training.
- Enthusiastic individual promoting a positive culture.
- Be task oriented with attention to detail.
Responsibilities
- Carry out front desk duties including greeting guests, checking in and out, handling ad hoc requests, making room and restaurant reservations, light housekeeping and guest billing.
- Provide high levels of guest service in line with service principles and values, ensuring guests receive attention and recognition.
- Maintain comprehensive knowledge of Front Office computer systems.
- Collaborate with all departments to ensure excellent communication and assist as required.
- Offer additional services to enhance guest experience (directions, deliveries to rooms, etc.).
Skills
Job description
Dakota Hotel based in Newcastle are seekingan a genuine people person with strong administration skills for the role of Rec eptionist .
The gross annualsalary is £27,000, plus incentives to earn more.
The role carries a permanent contract of a minimum of 37.5 hours per week. Usual shifts will be working any 5 days out of 7. This role will include working weekends.
- To carry out Rec eption duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
- Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests rec eive special attention and rec ognition.
- To have a comprehensive knowledge of the Front Office computer systems.
- Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required .
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in di rec tions, delivering items to rooms.
In addition to being part of a culture infused with positivity andopportunity for ongoing development, tangible benefits you could enjoy when youjoin our team include:
- Special discounts on stays and dining at anyDakota
- Access to our Employee Assistance Program whichincludes free private mental health support and counselling sessions, video GPconsultations and private prescription services, as well as access to dailyrewards to be cashed out for shopping vouchers
- Support from our inhouse Mental HealthChampions
- Additional holiday day on the first anniversaryof your employment
- Family-friendly flexible working options
- Meals on duty and uniforming
- Bonuses to recommend a friend to join our teamand every time you are mentioned on Trip Advisor
- Accredited, certified compliance training givenon employment
- Access to a suite of external, certifiedresources via our Learning Management System
- Supportive continuous professional developmentculture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal andexternal training courses, including potential for in-house Apprenticeships
Dakota Hotel based in Newcastle are seekingan a genuine people person with strong administration skills for the role of Rec eptionist .
The gross annualsalary is £27,000, plus incentives to earn more.
The role carries a permanent contract of a minimum of 37.5 hours per week. Usual shifts will be working any 5 days out of 7. This role will include working weekends.
- To carry out Rec eption duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
- Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests rec eive special attention and rec ognition.
- To have a comprehensive knowledge of the Front Office computer systems.
- Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required .
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in di rec tions, delivering items to rooms.
In addition to being part of a culture infused with positivity andopportunity for ongoing development, tangible benefits you could enjoy when youjoin our team include:
- Special discounts on stays and dining at anyDakota
- Access to our Employee Assistance Program whichincludes free private mental health support and counselling sessions, video GPconsultations and private prescription services, as well as access to dailyrewards to be cashed out for shopping vouchers
- Support from our inhouse Mental HealthChampions
- Additional holiday day on the first anniversaryof your employment
- Family-friendly flexible working options
- Meals on duty and uniforming
- Bonuses to recommend a friend to join our teamand every time you are mentioned on Trip Advisor
- Accredited, certified compliance training givenon employment
- Access to a suite of external, certifiedresources via our Learning Management System
- Supportive continuous professional developmentculture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal andexternal training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester and Newcastle with Manchester Airport coming soon and more in our pipeline.
We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last six years in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UK for the last two years, where our inclusive culture was spotlighted.
As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle| Manchester Airport (coming soon)
Dakota Hotels are coming to Newcastle city centre in early 2025.
Ideally situated by the Gateshead Millennium Bridge on the quayside, our hotel will boast 118 bedrooms including stunning 33 suites. Dakota Newcastle will host our renowned Bar & Grill, Champagne Room, Cigar Terrace, and an events space for up to 60.
The successful applicant will have/be:
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels are strongly preferred
- Great communicator and a genuine people person
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times
- Fully computer literate. A knowledge of a property management system is desirable however full training will be given.
- An enthusiastic individualwho will promote our culture of positivity.
- Be task oriented with agreat pride for the work they do and attention to detail.
- Flexible with shiftpatterns and available around the needs of our business.
- Successful candidates mustdemonstrate having researched our brand and a genuine desire to be part ofour team.
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