Assistant Night Manager

Dakota Newcastle; Newcastle upon Tyne; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounts on stays and dining

Bonuses for referrals and TripAdvisor

Extra holiday on anniversary

Meals on duty

Employee assistance program

Flexible working options

Training and development

Job summary

Dakota Newcastle is seeking an Assistant Night Manager to lead the nights team and ensure smooth hotel operation during night hours. You will supervise, train new staff, and manage night audits while maintaining guest safety and compliance with licensing requirements.

The role requires prior front of house supervisory experience in a 4*/5* hotel, flexibility for night shifts, and a proactive, reliable approach. Join a brand recognised for guest service and development opportunities.

Qualifications

• At least 2 years experience working in a front of house role of a 4* or 5* hotel in a supervisory or managerial capacity.
• A minimum of 4 years experience working in a hotel environment.
• Reliable and dependable.
• Enthusiastic with a positive culture.
• Be task oriented with pride and attention to detail.
• Flexible with shift patterns and available for business needs.
• Demonstrate that you have researched our brand and want to be part of the team.

Responsibilities

• Lead nights team on duty and report to Senior Night Manager.
• Be senior on duty for two-four nights per week.
• Provide one-on-one training and complete New Start Training Plan.
• Carry out reception duties, support the bar, oversee Night Audit, banking and cleaning checklist.
• Ensure compliance with alcohol licensing laws and guest safety during night shift.
• Oversee the smooth running of the hotel at night and implement night time procedures.

Skills

Front of house experience

Supervisory experience

Reliability

Attention to detail

Flexibility with shifts

Customer service

Job description

We are seeking a reliable and hard-working individual to join our Front of House Team in the role of Assistant Night Manager.

PRIMARY ROLE RESPONSIBILITIES

• Reporting directly to the Senior Night Manager, you will support in the leadership of the nights team as delegated.
• For two-four nights per week, you will be the senior on duty and in charge of the night shift.
• Leadership responsibilities include delivering one-on-one training to new team members and completing their New Start Training Plan, managing workload through the shift, as well as ongoing performance management.
• Responsible for carrying out Reception duties checking guests in and out, supporting the Bar where required, ensuring the correct running of the Night Audit, banking, and completion of the Nights Cleaning Checklist.
• Knowledge of alcohol licensing and taking charge of the night shift during these hours ensuring we are adhering to legislation laws, keep the premises and our guests safe and secure, with the ability of being able to deescalate any security matters
• As the allocated Duty Manager, this role carries the responsibility of overseeing the smooth running of the entire hotel during night time hours and the implementation of night time procedures, as well as ensuring the safety of our guests.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• At least 2 years experience working in a front of house role of a 4* or 5* hotel in a supervisory or managerial capacity.
• A minimum of 4 years experience working in a hotel environment.
• A reliable and dependable individual.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family-friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserieGrillsand upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with more in our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.

As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.