Receptionist

Audley Villages; Malvern; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Company pension 5%

28 days holiday

50% discount on food and drinks

Guest suites at staff rates

Learning and development opportunities

Healthcare Cash Plan

Refer a friend bonus

Free uniform

Job summary

Audley Villages is seeking a Receptionist to deliver the highest quality service to residents and guests with a warm, friendly approach and strong teamwork. You will manage reservations and enquiries, handle complaints, and support planning and running hospitality events at the village, while staying aware of local facilities.

The role is customer-centred, hands-on, and requires flexibility and punctuality to maintain the guest experience across shifts.

Qualifications

• Experience in taking reservations and handle business enquiries in a courteous and friendly manner.
• Ability to effectively manage and help to resolve any complaints or issues.
• Ability to delegate duties to junior colleagues, enable them to develop within their role.
• To be fully aware of all events planned and be able to advise.
• To have a good working knowledge of the local area and facilities available offsite.
• Be hands on and have a flexible approach to daily duties and shift patterns.
• Be punctual and promote team spirit.
• Warm, professional and empathetic.

Responsibilities

• Provide warm, friendly reception service to Audley residents, owners and guests across shifts.
• Manage reservations and enquiries with courtesy and accuracy.
• Assist in planning and running regular hospitality events at the village.
• Support colleagues to resolve issues promptly and maintain service standards.

Skills

Reservations experience

Customer service

Complaint resolution

Delegate teammates

Event awareness

Local area knowledge

Flexible shifts

Punctual

Empathetic

Team spirit

Job description

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our three brands, Audley Villages, Elysian Residences and Mayfield Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

As our Receptionist you will be responsible of ensuring the highest quality of service is provided to all Audley customers. This role is highly customer centered and involves regular and diverse communication with both colleagues and owners.

The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team. You'll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.

The Ideal Candidate

• Experience in taking reservations and handle business enquiries in a courteous and friendly manner.
• Ability to effectively manage and help to resolve any complaints or issues.
• Ability to delegate duties to junior colleagues, enable them to develop within their role.
• To be fully aware of all events planned and be able to advise.
• To have a good working knowledge of the local area and facilities available offsite.
• Be hands on and have a flexible approach to daily duties and shift patterns.
• Be punctual and promote team spirit.
• Warm, professional and empathetic.

In Return You Will Receive

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…

AEM Living is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also 'DE&I policy/statement'